Quality Coordinator

Umpqua Health • Roseburg, OR

4d • Hybrid

About The Position

The Quality Coordinator plays a key operational role in supporting quality improvement initiatives, behavioral health incentive measures, and departmental coordination. This position organizes workflows, tracks timelines, and ensures clear communication to keep projects moving forward. They support measures such as Social Emotional Health, IET, and Assessments for Children in DHS Custody, lead internal QI efforts, and assist with governance processes like QIC coordination, measure tracking, and policy management. Through strong coordination and follow-up, the role helps ensure initiatives are implemented efficiently and aligned with organizational priorities.

Requirements

• Bachelor's degree in healthcare administration, Public Health, Nursing, or a related field required
• Minimum of three (3) years of experience in healthcare quality management, quality improvement, healthcare operations, or related fields.
• Strong analytical, organizational, and problem-solving skills with experience utilizing data management and reporting tools.
• Excellent written, verbal, and interpersonal communication skills with the ability to collaborate effectively across departments and stakeholders.
• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Knowledge of CLAS principles and a demonstrated commitment to diversity, equity, inclusion, and health equity initiatives.
• Valid driver’s license, access to a reliable vehicle, and ability to maintain required automobile insurance.
• Must not be suspended, excluded, or debarred from participation in federal healthcare programs (e.g., Medicare/Medicaid).

Nice To Haves

• Certification in Healthcare Quality (e.g., CPHQ) or related certification preferred.
• Experience with healthcare quality improvement methodologies and project management principles
• Experience working with CCO quality metrics, performance measures, and/or NCQA accreditation standards.
• Experience working in a clinical setting and/or directly with healthcare providers.
• Certification in Healthcare Quality (e.g., CPHQ) or related certification.
• Bilingual translation or translation capabilities a plus

Responsibilities

• Assess workflows and lead Quality Improvement (QI) refresh activities.
• Utilize structured QI tools, such as process mapping and fishbone diagrams, to identify root causes and improvement opportunities.
• Track project progress, deliverables, and next steps.
• Manage the Initiation & Engagement of SUD Treatment (IET) notification process.
• Attend and co-facilitate the monthly IET Workgroup, including agenda development, documentation, and follow-up.
• Maintain the IET workplan and support project progression.
• Identify workflow barriers and recommend QI-focused solutions.
• Support implementation of strategies to improve UHA’s Social Emotional Health (SEH) performance rate.
• Maintain and update the Social Emotional Health workplan.
• Coordinate meetings, timelines, workgroups, and related SEH project activities.
• Attend and present quality updates at the monthly Behavioral Health Subcommittee.
• Lead structured QI initiatives with internal departments as a facilitative and operational partner.
• Coordinate meetings, gather stakeholder feedback, and utilize data to support decision-making.
• Present findings, develop action plans, and assist with implementation.
• Document all phases of the QI cycle.
• Maintain timelines and workplans for identified departmental measures of focus.
• Partner with the Quality Analyst to support program evaluations and measure updates.
• Support the Quality Manager with coordination of CCO Performance Improvement Projects (PIPs).
• Track annual review schedules for all Quality policies, procedures, and SOPs.
• Monitor PolicyTech submission timelines and assist subject matter experts.
• Add updated documents to QIC agendas, prepare summaries, and present changes for approval.
• Maintain documentation related to review status, timelines, and approvals.

Benefits

• Salary is dependent on skills, experience, and education
• Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
• Medical, dental, and vision insurance
• 401(k) with company match (fully vested immediately)
• Company-sponsored life insurance and additional benefits
• Fitness reimbursement program
• Tuition reimbursement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level