Quality Coordinator

Wieland North America•Parsippany, NJ

2d•Onsite

About The Position

The Quality Coordinator supports the Quality Team by ensuring that material inspections, certifications, and quality records are accurate, complete, and properly maintained. This position plays a key role in supporting customer requirements, regulatory standards, and internal quality processes. The role involves managing quality data, assisting with audits and continuous improvement initiatives, and collaborating with cross-functional teams (Scheduling, Materials, Sales, and Production) to uphold the highest standards of quality and professionalism. The Quality Coordinator also acts as a backup to the Quality Engineer and supports direct customer communication regarding quality concerns and claims. This role is located in Parsippany, NJ and will be fully on-site.

Requirements

High School Diploma or equivalent required
3+ years of experience in office administration, data entry, or quality-related roles.
Knowledge of ISO/QS quality standards and requirements preferred.
Understanding of quality processes, production environments, metal manufacturing, or related industries.
Proficiency with Microsoft Office (Excel, Word, Outlook).
Proficiency with Oracle Systems preferred.
Strong computer and data entry skills.
Ability to perform unit conversions and basic calculations.
Fluent in English (written and spoken).
Ability to work effectively under pressure in a fast-paced environment.
Strong organizational and time management skills to prioritize multiple projects and deadlines.
Strong analytical skills and exceptional attention to detail.
Professional communication skills with the ability to collaborate across all levels of the organization.
Ability to coordinate directly with customers and internal stakeholders on quality-related matters.

Nice To Haves

Associate degree preferred.

Responsibilities

Manage data entry for material inspection records within the company’s quality systems.
Process and maintain quality documentation including inspections, audits, complaints, and rejected material reports.
Manage mill certificates and test reports to ensure traceability and compliance with customer requirements.
Assist in drafting reports, standard operating procedures (SOPs), and quality-related correspondence.
Act as backup for the Quality Engineer, providing coverage during absences and supporting key quality processes.
Oversee and manage the customer claims process, ensuring timely resolution and clear documentation of each case.
Coordinate with customers to address quality issues and concerns, ensuring customer expectations are met and corrective actions are communicated.
Support interim containment actions and assist in addressing rejected material.
Assist with mill defect reports (DMRs) and coordinate with internal teams to resolve vendor issues.
Provide support during internal audits and participate in continuous improvement projects.
Assist the Quality Manager with material investigations and dispositions.
Assist in preparation and processing of Production Part Approval Process (PPAP) requests.
Review and approve daily customer certifications in collaboration with the Quality Manager.
Communicate and coordinate with interdepartmental teams responsible for shipping inventory from within Wieland facilities, ensuring quality expectations are met.
Work closely with Production Operators to resolve quality-related discrepancies.
Coordinate with Scheduling, Materials, Sales, and other departments to ensure quality expectations are met.
Support the Quality Team with additional tasks as assigned to maintain compliance with internal and external quality standards.