Quality Coordinator (NE)

DP World•Trenton, MI

112d

About The Position

As a Quality Coordinator, you will serve in a consulting and leadership style role while managing the quality of our processes. Join our expanding team to help drive our organization today! You will train, mentor, and coach current and new quality auditors, as well as plan, lead, and coach a team of Quality Auditors on a daily basis. You will serve as an initial point of contact for both internal and external customer requests. You will ensure sufficient quality audit resources are available and provide ongoing and efficient resource planning and allocation. You will ensure all quality audits on designated processes, areas, or departments are performed in line with customer or company criteria, both quantity and content-wise. You will ensure First Article Inspections (FAI) and associated reporting are carried out within the agreed SLAs. You will initiate quality improvement initiatives or support quality improvement projects. You will ensure periodical (daily, weekly, monthly & quarterly) internal and external quality reports are accurate and distributed to the correct audience. You will promote best practices on quality of product or process to quality auditors and operational staff. You will be responsible for the maintenance and creation of Quality Control related documentation (WI’s, QR’s, and SOP’s). Other duties as assigned.

Requirements

Experience in Quality auditing in a transport/warehouse environment.
Knowledge of operational processes and quality auditing.
Must have prior experience using computers and MS office.
Must have Excel experience
Able to communicate in the languages used in the area.
Capable of performing internal audits.

Responsibilities

Train, mentor and coach current and new quality auditors as well as plan, lead, and a coach a team of Quality Auditor’s on a daily basis.
Serve as an initial point of contact for both internal and external customer requests.
Ensure sufficient quality audit resources are available and provide ongoing & efficient resource planning & allocation.
Ensure all quality audits on designated processes, area’s or departments in line with customer or company criteria both quantity and content wise are performed.
Ensure First Article Inspections (FAI) and associated reporting is carried out within the agreed SLA’s.
Initiate quality improvement initiatives or support quality improvement projects.
Ensure periodical (daily, weekly monthly & quarterly) internal and external quality reports are accurate and distributed to the correct audience.
Promote best practices on quality of product or process to quality auditors and operational staff.
Maintenance & creation of Quality Control related documentation (WI’s QR’s and SOP’s).
Other duties as assigned.