1st Shift Quality Coordinator

The Boler Company®•Union, IL

18h

About The Position

The Quality Systems Coordinator supports the Quality Manager and manufacturing team by managing customer complaints, supplier quality issues, corrective and preventive actions, internal audits, quality documentation, and continuous improvement activities. The position helps maintain compliance with customer requirements, ISO 9001/AS9100 standards, and internal quality management system procedures. The role supports customers and manufacturing operations by investigating complaints, coordinating containment and corrective actions, preparing customer responses and 8D reports, assisting production personnel, leading daily MRB meetings, and facilitating material disposition, containment, and rework. It also manages vendor nonconformances and corrective actions, coordinates vendor audits as needed, and maintains vendor scorecards. The coordinator manages corrective actions from initiation through closure, facilitates root cause analysis, verifies corrective action implementation and effectiveness, and maintains corrective action records and reports. The role also schedules and conducts internal quality system audits, tracks findings to closure, supports external audits, and creates and maintains controlled quality documents such as work instructions, procedures, inspection plans, forms, and process flow documents. The position is based in an office setting and involves walking throughout manufacturing areas, occasional lifting up to 25 pounds, and extended desk and computer work.

Requirements

Four or more years of manufacturing quality management experience preferred.
Strong communication skills and the ability to confidently lead meetings, ask difficult questions, challenge assumptions when necessary, and drive issues to resolution.
Root cause analysis and problem-solving experience.
Ability to read engineering drawings and specifications.
Familiarity with quality tools and methodologies.
Proficiency with Microsoft Office Suite.
Strong organizational and project management skills.

Nice To Haves

Associate degree in Quality, Manufacturing, Engineering, or a related field; equivalent manufacturing quality experience may be considered.
CNC machining experience.
Experience with ISO 9001 and/or AS9100 quality systems.
Bilingual English/Spanish.

Responsibilities

Receive, investigate, and track customer complaints.
Coordinate containment activities and corrective actions.
Prepare customer responses, 8D reports, and corrective action documentation.
Maintain customer quality records and scorecards.
Assist production personnel with quality-related concerns.
Lead daily MRB meetings and provide disposition of material.
Facilitate containment and rework activities.
Participate in problem-solving and continuous improvement activities.
Help identify opportunities to reduce scrap and improve efficiency.
Issue vendor nonconformances and vendor corrective actions.
Maintain vendor scorecards and coordinate vendor audits as needed.
Manage the corrective action process from initiation through closure.
Facilitate root cause analysis using tools such as 5 Why Analysis, fishbone diagrams, Pareto analysis, and process mapping.
Verify implementation and effectiveness of corrective actions.
Maintain corrective action databases and reports.
Schedule and conduct internal quality system audits.
Prepare audit reports and track findings to closure.
Support external customer, registrar, and certification audits.
Create, revise, and maintain work instructions, standard operating procedures, inspection plans, quality forms, and process flow documents.
Ensure controlled documents remain current and compliant.