Quality Control

Coast Professional, Inc.•West Monroe, LA

12d•Remote

About The Position

Quality Control will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program and potentially other Department of ED programs.

Requirements

High School diploma or GED required.
Minimum 3 years of related experience required.
Accurate data entry skills.
Proficient in the use of Microsoft Office products.
Excellent organizational, written and verbal communication skills.
Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
Ability to work as a team member, as well as independently.
Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
Applicants will be required to contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Must be current on federal student loans or must not be delinquent or in default on federal student loans.
Must be able to pass a criminal background check, Federal security clearance (through MAXIMUS Federal) required.
Must reside in the U.S.
Must be a U.S. Citizen.
Must reside within 50 miles of a Coast Professional, Inc. office.
High-speed internet connection (FCC defines High-Speed Internet as 25 Mega-Bits per second (Mbps) minimum download speed and 3 Mbps upload speed).
The ability to physically connect to your high-speed home network with an ethernet cable (network cable). Coast will provide a 5 ft. connection.
A Mobile Device for DUO Multi-Factor Login. Must be iPhone 7 running IOS 11.1 or higher or Android device running Android 9.2 or greater.
A quiet, dedicated workspace free of distractions and interruptions.
Ability to pick up equipment within 48 hours’ notice.

Nice To Haves

College courses or degree from an accredited college or university preferred.

Responsibilities

Perform quality control checks on DMCS functions including Loan Intake, Mail Intake, National Payment Center, Back Office and the Correspondence Team.
Perform quality verification of template usage and data populated.
Perform administrative functions that support the processing of appeals.
Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
Identify correspondence requiring escalation, escalating immediately if warranted.
Provide assistance with decision notification, which may include any form of correspondence with borrowers.
Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid.
Maintain current understanding of the processing procedures.
Demonstrate and maintain appropriate judgement with confidential information.
May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need requires.
Type or generate letters and other documents as necessary.
Participate in calibration meetings.