Quality Control

Whirlpool•Fall River, MA

1d•Onsite

About The Position

Develops and enforces comprehensive process control and improvement activities across manufacturing, material handling, and post-production rework to ensure all manufactured products meet strict industry and company standards. This role involves performing hands-on, detailed inspections, testing, and visual audits of products and components, leading root cause analysis of quality issues, managing rework operations and field service activities, and maintaining critical quality documentation like Control Plans. The role acts as a key technical resource, providing training and ensuring overall compliance with quality control procedures.

Requirements

GED or High School Diploma
Must be able to lift at least 35 lbs
Minimum of 1 year of job-related experience in a manufacturing or quality role is required
Proficiency with precision measuring instruments (e.g., calipers, micrometers)
Ability to read and interpret blueprints, schematics, and technical specifications/drawings
Excellent communication skills, both written and verbal
Proficiency in using quality and manufacturing systems (e.g., SAP, Google Suite)
Willingness to learn root cause analysis and basic problem-solving methodologies (e.g., 5Why)

Responsibilities

Develops, updates, and enforces process control and improvement activities, including Control Plans, SOPs, and flaw-reporting procedures, to ensure that manufactured products meet industry and company standards.
Inspects, tests, and performs audits of components, in-process materials, and finished products for flaws by examining size, weight, chemical composition, and components, ensuring 100% compliance to specifications and Bill of Materials (BOM).
Serves as the first responder to assembly line quality issues, leading active problem-solving initiatives using formal methodologies (e.g., 5Why) to identify root cause and remove non-conforming units for rework or containment.
Determines root cause of problems and implements corrective & preventive actions utilizing methods from lean manufacturing and Six Sigma.
Manages post-production quality assurance and rework, including providing guidance for the Rework Crew, processing hold orders (tracking, closing, editing) in systems like QIM/SAP, and performing safe launch testing of new models.
Performs material handling duties such as loading and unloading parts from conveyors, skids, and material handling devices while executing visual quality checks and segregating unacceptable parts.
Conducts investigations into customer inquiries, issues, and grievances.
Uses analytical and statistical data to project product quality and reliability.
Gives technical expertise to team members, instructs them in company procedures, and may coordinate manpower and training for Rework or Utility operators.
Writes and distributes quality control reports and educational material, utilizing internal systems (e.g., CAL Quality System, SAP) for data input and documentation management.
Initiates safety, cost, quality, and productivity improvements in the manufacturing operations.