Quality Control Technician-Computers

RENTEX•Las Vegas, NV

6d•Onsite

About The Position

The Quality Control Technician - Computers works primarily in the Quality Control department of a branch warehouse but may be temporarily reassigned to work in any other warehouse department. These short reassignments are dictated by the flow of work and the demands of the business. Employees in this role will help out in all disciplines (audio, video, projection, etc.) of the QC department and must have a general proficiency with basic AV equipment and computers. Rentex sets itself apart from the competition by providing superior equipment that is well cared for and works every time. Our reputation is attached to every piece of gear that leaves our warehouse. Consequently, the Quality Control (QC) department is critical to the growth of the business and to customer satisfaction.

Requirements

Any combination of education, experience, and training equivalent to graduation from high school or a GED
Knowledge of operating systems, device drivers, basic networking, and system imaging software
Possess a basic understanding of inventory software for forecasting of workload
Ability to perform basic equipment maintenance and repairs
Ability to lift 50 pounds

Nice To Haves

Possesses 2-3 years’ experience working with computer equipment in a production environment.
Strong understanding of basic network topology
Ability to effectively troubleshoot and manage time in time sensitive situations.
Proficient in Microsoft Office suite

Responsibilities

Maintain and ensure the quality of a regional fleet of PC and Macintosh laptops, desktops, tablets, and all-in-one computers, as well as LaserJet printers, SOHO networking equipment, remote presenters, and digital video playback software
Diagnose, log, and repair damaged items
Manage firmware versions for applicable devices
Organize and store all tested equipment
Ensure all equipment is presentable and in ideal working condition
Be able to handle hard deadlines and plan workflow depending on client needs
Occasionally serve as on-site customer support
Assist other departments when necessary
Follow direction of the department leader and managers
Maintain a safe, organized, and clean work environment to ensure safety and compliance
Comply with company policies and procedures
Perform additional duties as assigned
Performs QC procedures according to Rentex policy on equipment returning from rental.
Cleans cases and equipment so that all equipment presents well.
Correctly processes missing or damaged equipment according to Rentex Standard Operating Procedures.
Reshelves equipment correctly, with QC tag.
Pulls/preps/scans equipment for outbound orders.
Follows direction of the department leader and management team.
Warehouse maintenance, organization, and cleaning
Safe work practices
Assists in the Inbound department
Assists in the Outbound department
Completes special projects as assigned by management.