Quality Control Team Lead – Automotive (Post Production)

Carvana • Tolleson, AZ

3h • Onsite

About The Position

The Quality Control Team Lead is a front-line supervisor responsible for directly managing and developing hourly associates in a Carvana Inspection Center and helping the team achieve production and quality targets. The role oversees vehicle movement and inspection-center operations, supports decisions to repair or reject inventory, and trains associates to complete work effectively and efficiently in accordance with Quality Control standards.

The position also involves coaching and performance management, communication of expectations and goals, conflict resolution, monitoring compliance with policies and standards, and maintaining a safe, productive team environment. Work takes place in a vehicle maintenance setting that may be cold, hot, noisy, wet, or exposed to fumes and odors. The position requires overtime, weekend work, and variable schedules as necessary.

Requirements

• High school diploma or GED equivalent.
• Experience using computers.
• Must be at least 18 years of age.
• Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
• Demonstrated understanding of current reconditioning processes and lean principles.
• Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
• Ability to lift up to 60 pounds independently; most lifting is from knee to shoulder height, with other lifting from various levels.
• Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull.
• Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
• Ability to maintain high-volume, high-quality work in a fast-paced environment.
• Ability to delegate tasks effectively to team members.
• Ability to communicate and interact effectively and professionally with others.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to multitask and prioritize effectively.
• Ability to resolve complex issues with guidance from others.
• Ability to work overtime and weekends.
• Ability to work variable schedules as necessary.

Responsibilities

• Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
• Meet or exceed daily, weekly, and monthly inventory production goals.
• Oversee day-to-day activities of the assigned team, identify strengths and weaknesses, and determine improvement opportunities and appropriate actions.
• Engage, coach, develop, and performance-manage team members; provide feedback and demonstrate desired skills.
• Create a work environment that encourages positive communication, team cohesion, and adherence to Carvana’s Values.
• Communicate information, expectations, performance measures, and goals clearly to team members.
• Prevent and resolve conflict among team members.
• Monitor and ensure adherence to systems, policies, procedures, and performance standards.
• Review and approve identified mechanical and physical defects of incoming inventory.
• Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
• Train production associates to apply Quality Control standards and identify and complete repairs effectively and efficiently the first time.
• Complete repairs effectively and efficiently to minimize rework and production delays.
• Work conscientiously to reduce the risk of injury from spills and other preventable hazardous conditions.
• Manage multiple associates, including their development and performance.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments.
• Discounts on vehicles.
• Benefits for pets.
• Wellness program supporting physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• Promotion-from-within culture and opportunities for career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED