Quality Control Supervisor

BESTOLIFE Corporation•Irving, TX

45d•Onsite

About The Position

Reporting to the Manager, Research & Development, the Quality Control Supervisor is responsible for analyzing in-process and finished product samples to ensure they comply with quality control procedures and meet customer expectations. This role also coordinates activities related to the implementation of ISO procedures and serves as a management representative.

Requirements

Bachelor’s degree in Science, Engineering, or a related field
Proven experience in quality management and continuous improvement practices
Strong Quality and Environmental knowledge
Minimum 2 years supervisory experience
Excellent problem-solving skills
Attention to detail with the ability to operate under deadlines
Strong organizational, verbal and written communication skills

Nice To Haves

Auditor Certification preferred

Responsibilities

Communicates company policies to personnel and enforces safety and environmental regulations.
Implements, manages, and maintains continuous improvement of the ISO 9001:2015 Quality Management System (QMS) and ISO 14001/45001:2015 Environmental Management Systems.
Develops and implements Standard Work Instructions (SWI) and policies to meet quality objectives.
Develops and executes audit plans, performs internal audits, and follows up on corrective actions to ensure compliance.
Prepares for external/internal audits and serves as the primary point of contact for all certification bodies.
Maintains quality documentation for all incoming materials and finished goods, including inspection records, statistical process control (SPC) methods, and non-conforming product logs and contracts of conformance.
Ensures lab equipment performance and calibrations, materials, and services are reliable to meet required laboratory standards and procedures.
Analyzes and assists in the resolution of non-conforming products.
Oversees the investigation and resolution of customer complaints regarding technical or quality issues.
Monitors key metrics related to product quality and customer satisfaction.
Complies with all Operation procedures, environmental, health, safety, and housekeeping programs.
Communicates with Supply Chain leader & Corporate/Sales management on raw material or finished good quality issues.
Prepares reports and tracks compliance.
Conducts new hire ISO Awareness training for staff related to Quality, Environmental, and Safety.
Manages Return Material Authorization (RMA).
Serves as the point of contact during quarterly inventory.
Performs other duties as assigned.