Payment Processor (QC Team)

DebtBlue • Richardson, TX

2d

About The Position

DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families regain financial stability. We serve with integrity, compassion, and excellence-helping people restore peace of mind and move toward a stronger financial future. If you value meaningful work and want to make an impact, you'll feel at home here. The Quality Control Specialist will be responsible for analyzing and resolving all draft, audit, and transaction challenges needed in the best interest of the client and business. This agent may also assist in account underwriting, verification, and approvals when needed. This individual will perform continual data entry processes in a high-volume, fast-paced environment and must be detail oriented and demonstrate accuracy. The Quality Control Specialist will report to the Quality Control Manager.

Requirements

• High School Degree or GED (required).
• Must be detailed oriented.
• Strong problem-solving and critical thinking skills.
• Must demonstrate strong communication skills to work effectively with others.
• Proficiency in Microsoft Office, SharePoint, Windows OS, and CRMs.

Nice To Haves

• 1-2 years' experience in a financial industry (collections, payment processing, mortgages, claims reconciliation) (preferred).
• Bilingual (Spanish) is a plus

Responsibilities

• Update drafts per clients' requests.
• Research client files to identify transactional issues with payments and performance fees.
• Process requests from third parties related to clearing, pending, cancelling, and modifying creditor settlement payments.
• Contact creditors if the account is sold to another collection agency and attempt to reestablish the previous agreement.
• Process scheduled payments of negotiated settlements as well as audit for accuracy.
• Send refund or referral of fees requests to the accounting department.
• Other duties as required to support department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED