Quality Control Specialist

Quadel Consulting & Training•Miami, FL

About The Position

The Quality Control Specialist is responsible for conducting quality control reviews, SEMAP performance monitoring, and other quality-related activities. This role also involves training staff on performance metrics, regulatory and programmatic requirements, and performing tasks and assignments to meet operational needs and objectives.

Requirements

Two years of college, business or technical school at an accredited educational institution.
Must obtain required certifications within specified timeframes.
Strong computer skills.
Excellent organizational, analytical, and math skills required.
Good Oral/Written Communication skills a must.
Proven ability to interact and work with a diverse group of people.
Ability to maintain information, complete reports, and utilize computerized systems.
Ability to effectively communicate verbally, individually and in groups, with internal contacts, tenants, property owners, and other external contacts as appropriate.
Ability to work in a high volume, deadline driven environment.
Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.

Nice To Haves

Experience and/or background in quality assurance, auditing or similar activities desired.
Knowledge of the HCV program requirements, policies, or procedures, strongly preferred.
Professional working proficiency in Spanish/Creole a plus.

Responsibilities

Conducts all work activities in a manner that supports achievement of Section Eight Management Assessment Program (SEMAP), contractual standards, and/or other performance measures as required.
Maintains a comprehensive understanding of program regulations, federal guidance and notices, PHA policy and procedures.
Utilizes automated systems including the system of record, Quadel proprietary software, rent reasonableness systems, HUD PIC/EIV, Microsoft Office (especially Excel) and others as needed, to conduct quality activities.
Conducts quality control file reviews and quality activities in conformance with prescribed procedures and regulations.
Conducts regular on-going SEMAP confirmatory reviews of all SEMAP indicators; reports performance, makes recommendations for improvements and forecasts performance metrics to achieve SEMAP points throughout the FY.
May design and/or assist in the development of training tools, procedures, and job aids that enhance staff knowledge, comprehension and application.
Confirms error corrections in the relevant systems.
Assists management and corporate personnel in providing feedback about quality issues and observations.
Assists with preparation and support of independent program reviews.
Assists with accurate and timely HUD PIC system reporting and maintenance.
May process transactions including new admissions, reexaminations, portability and moves.
Other duties as assigned