Quality Control Specialist I

State of Vermont•Calais, VT

1d•Onsite

About The Position

Vermont Department of Labor is looking for people with auditing, adjudicating, accounting, and/or program compliance experience to join the Benefit Accuracy Measure (BAM) unit in the Unemployment Insurance Division. If you have strong analytical and customer service skills, this may be a great position for you! The Quality Control Specialist I is an entry-level position that is responsible for quality control reviews of statewide unemployment compensation benefits. Duties involve the investigation and analysis of randomly selected cases of compensated weeks of unemployment and denied unemployment insurance claims. Frequent interaction with claimants, employers, and their representatives is required.

Requirements

Working in a highly goal-oriented cooperative team environment
Basic to intermediate skill in Microsoft Office software, including Outlook, Excel, Word, Teams, and OneDrive
Understanding and applying standard both physical and digital file management practices that protect sensitive information
The ability to work independently by self-managing daily and weekly workplans to ensure work timeliness
Ability to stay organized and on task while handling multiple and changing high priority items
Experience in technical writing that addresses application of rules, regulations, and/or laws
Ability to learn new tasks and processes quickly and effectively
Passion for continuous learning and improvement with their work
Associate's degree or higher in Accounting, Business or Statistical Analysis or Investigations.
OR High school diploma or equivalent AND two (2) years or more experience at or above a technical level in auditing, accounting, fiscal quality control, program compliance or general Unemployment Insurance programs.

Nice To Haves

Associate's degree or higher.
Experience in quality control auditing and compliance evaluations
Understanding of unemployment insurance law
Experience drafting and rendering decisions/remedies/determinations
Experience in documented investigations
Experience working on a mainframe computer system

Responsibilities

Working cooperatively with a team of fellow BAM Investigators, the BAM Supervisor, and other UI coworkers to ensure accuracy and timeliness of BAM cases
Conducting detailed fact-finding investigations that maintain a documented audit trail
Analyzing wage data and ensuring accuracy of reporting and calculations
Analyzing findings of fact to reach supported conclusions of eligibility
Applying laws and guidelines to draft clear, accurate, concise determination letters
Drafting structured summary statements that detail the relevant facts and conclusions of the BAM investigation, as well explain the disposition of resolved issues and exceptional items
Appearing at appeals hearings as needed to explain BAM rationale in determinations
Maintaining tracking of progress for all cases at various stages of the auditing process to ensure timeliness

Benefits

80% State paid medical premium and a dental plan at no cost for employees and their families
11 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
A State defined benefit pension plan
A deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program