Quality Control Specialist I

Southside Bank•Tyler, TX

12h•Onsite

About The Position

Receives, processes, and maintains documentation for all Demand Deposit Accounts, Saving Accounts, Certificate of Deposits, IRA’s and Safe Deposit Boxes. Performs a wide variety of complex deposit operational tasks, while adhering to compliance and regulatory requirements.

Requirements

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Works proficiently in MS Office, including Word, Excel, OneNote and Outlook
Proficient in typing, 10-key calculator and data entry.
Excellent oral and written communication skills
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Perform addition, subtraction, multiplication and division on whole numbers, fractions, and mixed numbers, whole and fractional units of measure.
Basic personal computer skills
Handle multiple tasks simultaneously.

Responsibilities

Accurately and efficiently completes quality control review of new accounts opened at all Bank locations.
Performs daily CIF, CD, DDA, and Safe Deposit Box system maintenance and ensures compliance with the Bank’s policies and procedures.
Ensures Customer Identification Program (CIP) requirements are met.
Creates and maintains exception checklists for missing documentation that’s required as part of the account opening or maintenance procedures.
Provides account support to branch personnel.
Accurately and efficiently enters and verifies customer and account information within the core system.
Knows and stays current on banking products and services.
Knows and stays current on compliance and regulatory issues related to account and account documentation requirements.
Reads and understands legal documentation for business and consumer accounts.
Responsible for monthly email rotation of department email, assigning email requests to individual team members.
Completes assigned cross-training assigned to fully support the department’s needs.
Participates in testing and projects, as assigned.
Contributes to a positive team environment with peers, both inside and outside of the department.
Continues professional development through training, seminars, membership in professional associations, as applicable.
Maintains confidentiality of all sensitive Bank information.
Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
Participates in proactive team efforts to achieve departmental and company goals.
Understands and agrees to abide by the policies and procedures established at Southside Bank.
Responsible for complying with audit policies and procedures as they pertain to this position.
Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA), Customer Identification Program (CIIP), Know Your Customer (KYC), and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
Must comply with all applicable laws and regulations.
Performs routine duties with minimal supervision using standard practices or procedures.
Analyzes data to determine the time, place or sequence of operations.
Complies with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Performs additional duties as assigned or directed.