Quality Control Specialist I

First Source FCU•New Hartford, NY

15h

About The Position

The Deposit & Loan Quality Control Specialist is responsible for ensuring the accuracy, quality, and regulatory compliance of deposit and lending activities across the Credit Union. This position supports detailed reviews of transactions, documentation, and processes to identify errors, mitigate risk, and support strong internal controls. The role serves as a key first-line control supporting operational excellence and risk mitigation.

Requirements

High School degree or equivalent plus 1+ years Credit Union or Banking Experience.
Knowledge of Banking products and services as well as applicable regulations.
Effective and efficient oral and written communication skills.
Effective analytical thinking and a strong attention to detail.
Effective interpersonal/member relation skills.
A professional appearance.
Effective understanding and use of Microsoft Office (i.e., Outlook, Excel, Word).
General understanding of core system functionality within financial institution environment.
Ability to perform well and keep up with responsibilities in a high volume, fast paced working environment.
Ability to work in pressure situations and prioritize job duties.

Responsibilities

Maintain a general understanding of all areas related to account opening, loan products and services, ongoing account/loan maintenance and modifications.
Perform quality control reviews of new deposit accounts, account maintenance activities, and loan files to ensure accuracy, completeness, and compliance with Credit Union policies and procedures.
Review accuracy of other Lending processes, including but not limited to, New Credit Card orders and Limit Increases, Loan Modifications, Adverse Action Notices, Liens Not Perfected, and Employee Loans.
Identify, document, and track quality exceptions or deficiencies and ensure timely resolution.
Ensure documentation and processing align with credit union policies, procedures, and regulatory expectations.
Escalate complex issues or questions to leadership, as appropriate.
Serve as a resource to frontline staff by responding to routine questions related to account opening, account maintenance, and loan documentation.
Assist with resolving basic member issues while maintaining a strong focus on accuracy, compliance, and member experience.
Participate in testing and implementing improvements to processes, procedures, or workflows.
Support the maintenance of current procedures, job aids, and documentation.
Ensure service levels are achieved daily for our internal members and our vendors.
Assist in resolving Help Desk Tickets and project tickets as needed.
Ensures adherence to state and federal laws regulating CIP, new account red flags, NCUA, and Lending regulations, including but not limited to: Equal Credit Opportunity Act (ECOA, Truth in Lending (TILA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Protections Act (RESPA), TILA/RESPA Integrated Disclosures (TRID), High Price and High Cost Mortgage Loans (HPML/HCML), Ability to Repay (ATR), and Right of Rescission.
Complete required training and stay current on regulatory, policy, and operational changes.
Work on special projects as assigned.
Ensure superior service is delivered to both internal and external members by consistently exhibiting Universal Behaviors.
Required to participate in First Source Federal Credit Union events as well as designated Community events.
Required to travel as needed.
Performs other duties as assigned.