Quality Control Mortgage Specialist

Community Credit Union of Florida•Rockledge, FL

2d•$27 - $34•Onsite

About The Position

The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, “Always improve the financial well-being of our members and make a positive difference in our community,” by delivering outstanding service to both internal and external members. A key element of excellent service is to identify the financial needs of each member and recommend an appropriate credit union solution. The Quality Control Mortgage Specialist is primarily responsible for performing quality control on mortgage loans, mortgage documents, and other documentation conducted by staff. The incumbent is also responsible for auditing the documentation for loans purchased by FNMA, FHA, & VA for compliance with State and Federal regulatory requirements to ensure they meet Agency/investor quality standards. The Quality Control Mortgage Specialist also assists the Enterprise Risk Management department with other audit and security functions as needed.

Requirements

Associate of Arts (AA) degree in Business and/or Finance (Bachelor’s Preferred) and at least three (3) to five (5) years of mortgage loan related experience in credit administration, underwriting, or asset and portfolio management in a financial environment and/or training; or the equivalent combination of education and experience in customer service in a financial institution.
Work-related experience should consist of a financial institution operation, exceptional customer service, and a sales background.
Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry-related.
Federal Housing Administration Direct Endorsement (FHA DE) and Veterans’ Affairs Lender Appraisal Processing Program (VA LAPP) preferred.
Solid understanding of applicable regulations and Agency (Federal National Mortgage Association; Fannie Mae (FNMA), Federal Home Loan Mortgage Corporation; Freddie Mac (FHLMC), Federal Housing Administration (FHA), and Veterans Affairs (VA)) guidelines and Federal regulatory guidelines and procedures.
Strong understanding of how loan products function within a core operating system.
Excellent communication skills with internal and external stakeholders.
Advanced skills with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Experience with analytical and reporting software preferred.
Data analytics and data validation skills, and proficiency in business data analysis (Microsoft Excel, etc.).
Demonstrated experience with loan origination and quality control software preferred.
Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing, and through insightful reports and graphic illustrations.
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders at all levels of the organization.
Ability to work both autonomously and collaboratively in a fast-paced environment.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
Adaptive to change, responds positively to altered circumstances or conditions.
Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems, etc.
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
Excellent inter-personal skills, including the ability to lead and collaborate with ad-hoc teams.
Current Florida driver’s license and a vehicle with appropriate insurance coverage, if required to drive in the course of performing assigned duties and responsibilities.
The incumbent must be able to perform this position safely, without endangering the health or safety to individual or others.

Nice To Haves

Bachelor’s Preferred
Federal Housing Administration Direct Endorsement (FHA DE) and Veterans’ Affairs Lender Appraisal Processing Program (VA LAPP) preferred.
Experience with analytical and reporting software preferred.
Demonstrated experience with loan origination and quality control software preferred.

Responsibilities

Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.
Delivers service to both internal and external members that is in alignment with the credit union’s Service Promises and meets all established service goals.
Abides by CCU’s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual’s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.
Assists in attaining established departmental goals and adhering to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.
Able to conduct post-closing reviews of agency loans for State and Federal compliance, including but not limited to: Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), TILA-RESPA Integrated Disclosure (TRID), and the Equal Credit Opportunity Act (ECOA).
Participate in the remediation of identified defects with mortgage operations and applicable agencies. Communicate any identified defects effectively to internal and external counterparties.
Reviews new loans and daily maintenance to ensure adherence to established quality standards. Ensures that new loan set up and loan maintenance performed are in accordance with the loan terms. Provides timely feedback regarding issues and works diligently to ensure corrections are rectified.
Review and analyze financial statements that are presented in a credit memorandum with supporting documentation.
Assist in updating the Mortgage Lending Quality Control Program, incorporating processes and procedures for review of all mortgage lending products, partnering with the Director of Enterprise Risk Management. Ensure the Mortgage Quality Control Program meets industry and agency/investor standards, requirements, and timeframes.
Remains updated on mortgage industry changes from origination to servicing, implementing, and ensuring the quality control monitoring processes are updated and revised based on industry changes.
Applies a strong understanding of mortgage loan origination, underwriting, closing, and servicing processes in developing and enhancing quality control processes for complex agency and portfolio lending products.
Develops and maintains processes for validating credit risk rating for all government and agency loans. Serves as an advisor and partners with the mortgage lending team to ensure products and processes meet applicable agency requirements throughout the mortgage loan lifecycle.
Monitors and manages quality control processes for mortgage lending products, including oversight of all third-party audit requirements. Implement and improve processes to ensure the quality control program meets organizational and business unit needs.
Develop, evaluate, and implement quality control processes for new and existing products, including the development and maintenance of questionnaires and exceptions, ensuring processes meet internal and external standards.
Build partnerships with the mortgage lending team that lead to effective action planning related to risks and trends that exceed defined tolerances, industry standards, and/or investor guidelines. Train and coach loan review staff on credit risk for loan review processes, policies, and procedures.
Responsible for maintaining data integrity in review results, including calibration between team members and with organizational risk tolerances. Analyze trends from the reviews and articulate findings verbally and in written reports, connecting results with existing and emerging risks.
Research organizational and industry guidelines and alerts to keep knowledge and skills fresh and relevant. Expands and contracts quality control programs and processes to address changing and emerging credit risk. Coordinate resources for targeted reviews that support credit risk monitoring and business unit requests.
Manage the development and enhancement of new credit review procedures. Assist in strategic planning for agency and government lending quality control.
Complete monthly/quarterly reports for all quality control reviews. Work with business units to create and implement action plans.
Follows policies and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) to ensure compliance with current regulations.
Performs other related duties and works on special projects as assigned.