Quality Control Manager - 60020798

State of South Carolina•Richland County, SC

1d•Onsite

About The Position

The Department of Administration’s Division of Enterprise Applications is seeking a Quality Control Manager to lead enterprise quality assurance, testing validation, and release-readiness activities supporting the South Carolina Enterprise Information System (SCEIS) and related enterprise applications. The role provides strategic leadership for quality management, testing governance, automation, and continuous improvement to ensure enterprise solutions are secure, reliable, compliant, and aligned with business objectives. The position is onsite in Columbia, South Carolina.

Requirements

A bachelor’s degree in communications, business administration, information technology, mathematics, statistics, management information systems, or a related field, plus experience in test strategy and planning, oversight of test execution, defect management, release readiness, test automation, and quality reporting. Relevant experience may substitute for the degree on a year-for-year basis.
Extensive experience leading enterprise software quality assurance and testing in complex information technology environments.
Demonstrated experience leading and developing technical and/or quality assurance teams and establishing testing standards.
Strong leadership, people-management, communication, analytical, and problem-solving skills, including the ability to coach and develop a team and communicate risks and recommendations to business, technical, and leadership stakeholders.
Strong knowledge of software quality assurance and testing methodologies, standards, and best practices.
Ability to lead, prioritize, and coordinate testing across projects, enhancements, upgrades, and production support; establish team priorities; promote accountability; and drive continuous improvement.
Ability to interpret complex business and technical requirements and determine appropriate testing approaches, scope, and coverage.
Knowledge of test strategy, test planning, requirements traceability, test coverage, and test case development.
Ability to ensure testing addresses business and technical requirements and appropriately covers system changes.
May require overnight travel.
May require evening and weekend work, on-call shifts, and callback.
May be required to report to work during emergency situations.

Responsibilities

Manage the Quality Control organization and oversee quality activities supporting SCEIS and enterprise applications.
Establish and maintain quality standards, protocols, testing methodologies, and procedures.
Direct quality management activities for system enhancements, projects, upgrades, and production support.
Align quality management activities with business requirements and organizational objectives.
Establish governance processes for Application Lifecycle Management (ALM) and enterprise testing.
Ensure testing supports business process requirements and system modifications.
Oversee enterprise testing for application enhancements, upgrades, projects, and production releases.
Coordinate testing activities to achieve release readiness and production quality requirements.
Validate testing outcomes and ensure quality standards are met before implementation.
Support release approval activities and development readiness efforts.
Support the implementation and maintenance of test automation capabilities and testing frameworks.
Maintain testing assets, documentation, and methodologies, and promote automation initiatives and enterprise testing best practices.
Oversee defect management and resolution activities; conduct root cause analysis and recommend corrective actions.
Monitor quality metrics, testing outcomes, and defect trends, and support continuous improvement based on testing results and operational performance.
Support change management processes and quality governance activities.
Develop and maintain quality metrics, dashboards, and performance reporting.
Provide status updates, recommendations, and quality assessments to leadership and stakeholders.
Maintain testing documentation, quality records, governance artifacts, and operational procedures.
Support internal and external audit activities and ensure compliance with established standards, protocols, and organizational requirements.
Support division priorities, strategic initiatives, and special projects.
Provide subject matter expertise to leadership, technical teams, and business stakeholders, and assist with cross-functional efforts supporting organizational objectives.

Benefits

Health insurance for employees, spouse, and children
Dental insurance for employees, spouse, and children
Vision insurance for employees, spouse, and children
Long-term disability insurance
Life insurance for employees, spouse, and children
15 days of annual (vacation) leave per year
15 days of sick leave per year
13 paid holidays
Paid parental leave
S.C. Deferred Compensation Program
Retirement benefit choices through the State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP)