Quality Control Manager

Chimes • Aberdeen Proving Ground, MD

9d

About The Position

Responsible for quality control of all custodial and janitorial work in accordance with the Statement of Work and Quality Control Plan. The role oversees and coordinates contract quality-control functions, ensures performance objectives and standards are met, conducts and documents inspections, addresses inspection findings and cleaning complaints, and supports continuous improvement and customer satisfaction. The position requires strong interpersonal skills and compassion and respect for persons with disabilities.

The Quality Control Manager maintains effective communication with contracting-office staff, building management, customers, and Chimes DC staff and management. The role also provides staff training on quality, cleaning, safety, chemical handling, security, and workplace rules; helps supervisors with new-hire training and orientation; and completes required reports, records, and paperwork. The role uses a computer and JAMS for scheduling and preparing inspection reports, and may drive a company van when provided and necessary for job duties.

This is an essential personnel position. During an institutional emergency, the employee may be required to remain at the work location or report to work to protect, recover, and continue facility operations. The employee must meet building and security requirements, including acquiring and maintaining security clearance, and comply with applicable company, contract, safety, and facility procedures.

Requirements

• High school diploma or equivalent, or experience as described in the posting; additional related experience and/or education may be substituted at the Personnel Officer’s discretion.
• At least two years of experience within the past five years performing quality-control inspections or managing a quality-control program for similar services.
• Demonstrated knowledge and ability in building-service management, including relevant equipment, chemicals, and their applications.
• Valid driver’s license from the state of residence and ability to drive; the license must have been valid for at least three years.
• If driving a 15-passenger van, must be at least 25 years old.
• Acceptable driving record as determined by the Agency’s insurance carrier and Chimes DC policies and procedures.
• Ability to acquire and maintain security clearance.
• Ability to stand or walk for long periods; use stairs; reach overhead; bend, kneel, stoop, and crawl; and lift, carry, and push up to 50 pounds as needed.
• Ability to work in dusty spaces or adverse weather conditions and see details on floors, overhead, or on surfaces.
• Ability to work independently and collaboratively, maintain confidentiality, supervise and develop others, and provide guidance, direction, and technical support.
• Ability to communicate effectively in English, including reading, writing, speaking, and conveying information to employees and government staff.
• Ability to make decisions, solve problems, plan, implement, organize, prioritize, manage multiple tasks, analyze data, and recommend corrective action.
• Ability to use technology for specified job duties; manipulate numbers; and maintain and submit reports, logs, and other paperwork on time.
• Ability to understand and apply technical written material and comply with safety procedures and environmental requirements.
• Ability to operate machinery safely and use and care for equipment and cleaning supplies properly.
• Ability to complete work amid interruptions, remain on site for the scheduled shift, work a flexible schedule as required, and respond immediately to emergencies.
• Ability to demonstrate integrity and ethical standards and deal with others positively, respectfully, and courteously.
• Ability to attend and participate in training and work-related meetings.
• Ability to comply with building, security, and company policies and procedures.

Nice To Haves

• Valid CPR/First Aid certification is preferred.
• Knowledge of green-cleaning principles and CIMS certification requirements.
• Knowledge of regulatory standards, hospital standards, and facility management.
• Knowledge of regulations for SDS, fire and safety, Hazard Communications, and Bloodborne Pathogens.

Responsibilities

• Comply with Agency policies and procedures and follow contract specifications.
• Keep up with contract changes, modifications, and provisions.
• Provide and maintain a quality-control program related to required training programs and approved by the site contracting office, Chimes District of Columbia management, and building management.
• Ensure performance objectives and standards in the specifications are met through the Quality Control Program.
• Oversee and coordinate the contract’s quality-control functions and perform quality-control duties daily.
• Inspect cleaning work and conduct routine daily inspections; submit reports to the Project Manager.
• Provide inspection feedback to managers, supervisors, and crew leaders; review and respond to inspection and deduction reports.
• Maintain inspection reports and other required records, and provide reports to the Chief Operating Officer or designee upon request.
• Reduce and control cleaning complaints, respond promptly to relevant parties, and use inspections to support continuous improvement and customer satisfaction.
• Prepare and submit required paperwork on time.
• Use a computer to download information, access the internet, print reports, and follow the electronic inspection schedule; use JAMS to coordinate, create, and print inspection reports.
• Inspect the worksite with the COTR weekly or as required by contract.
• Provide regular staff training on quality-control issues, proper cleaning procedures, safety, chemicals, security, and Chimes Rules of the Workplace.
• Assist supervisors with new-hire training and orientation, and establish job-task schedules.
• Attend work regularly according to the assigned schedule; comply with dress code, hygiene, building, and security requirements; and wear ID badges while performing contract work.
• Attend and participate in in-service training, staff meetings, and other professional-development activities, applying needed changes.
• Work cooperatively and courteously with others.
• Complete and comply with CPR/First Aid and OSHA training requirements.
• Drive a company van when necessary for job duties, if one is provided.
• Assume other duties, responsibilities, and special projects as needed; duties may change with or without notice.

Benefits

• Medical plan starting at $13.80 per month; the posting also states $6.90 per pay period for the Minimum Value Health Plan.
• Employer-paid life insurance and AD&D.
• Employer-provided long-term disability coverage.
• 403(b) retirement plan with employer match.
• 10 paid holidays and generous PTO.
• Tickets at Work.
• Employee referral bonuses and recognition programs.
• Clear pathways for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED