Quality Control Manager - Reynolds Army Community Hospital

PCSI - Professional Contract Services, Inc • Lawton, OK

12d • Onsite

About The Position

PCSI is seeking a Quality Control Manager for their housekeeping contract at Reynolds Army Community Hospital. This role involves developing, implementing, and monitoring quality and safety procedures, conducting inspections, and maintaining data within the Quality Management System (QMS) to improve sanitation processes. The Quality Control Manager will also collaborate with the corporate Safety department to promote the site safety program and conduct safety meetings and trainings. The position requires experience leading or training people in environmental services or housekeeping in a hospital or medical setting and is based at Fort Sill near Lawton, OK, reporting to the Corporate Quality department. Typical hours are Monday-Friday, 7:30 am - 4:30 pm, with potential availability outside regular hours.

Requirements

• High school diploma or GED equivalent.
• 2 years of experience in environmental services in a healthcare setting.
• Experience training/supervising employees, including coaching and skill development.
• Advanced knowledge of PC functions/software e.g., MS Office and working knowledge of pivot tables.
• Excellent written, oral, and interpersonal communication skills.
• Experience with safety regulations.
• Ability to work in a team-oriented, collaborative environment.
• Ability to set and manage priorities.
• Highly self-motivated and directed, with keen attention to detail.
• Ability to attain and maintain a CESE certification.
• Ability to pass criminal, financial, drug, and driving, background screening.
• Possess a valid driver’s license and maintain a good driving record.
• Ability to drive to remote base locations to conduct inspections using a company vehicle.
• Ability to work flexible hours when needed.
• Ability to travel by air up to 15%.

Nice To Haves

• Experience with quality control standards and quality systems.
• Experience in root cause analysis, data analysis, and preventive/corrective action.
• Experience managing a safety program in accordance with OSHA.
• Experience in an environment that includes workers with disabilities.
• Government contract/Department of Defense (DoD) experience.
• Experience in reading/understanding statements of work for project work.
• Experience in conflict resolution.

Responsibilities

• Manage, maintain and promote awareness of the Quality Management System (QMS) in accordance with corporate quality directives and the ISO 9001 standard.
• Develop, implement, and monitor PCSI’s site-specific Quality Management System (QMS), validate operational controls are in place for all requirements and that quality inspections and/or audits are performed in accordance with the site-specific Quality Control Plan (QCP).
• Collaborate with and assist PCSI Operations in standardizing and implementing operational controls e.g., procedures/work instructions, checklists, training plans, etc.
• Conduct and document process and system inspections or audits using written procedures as standards for inspection.
• Conduct and document Scheduled and Unscheduled inspections of work performed and records maintained.
• Measure, monitor, and analyze processes and implement actions to meet goals and drive continual improvement.
• Obtain and maintain quality data required to support management review efforts at site/corporate levels.
• Support all goals, objectives, policies and priorities for the PCSI Safety Program.
• Provide onsite employee safety, equipment, tool, and process training.
• Lead and drive compliance of PCSI’s safety and health program, promoting a positive culture of safety.
• Facilitate and conduct monthly safety meetings, required safety training, hazard inspections/assessments and all other safety related responsibilities in accordance with PCSI’s safety program.
• Lead all Mishap Investigations of accidents and incidents that involve PCSI employee injuries or property damage, while identifying root cause(s) and corrective actions.
• Review and update PCSI JHA, Job Hazard Analysis, for new work and/or changes of existing work to capture all hazards and controls relating to the employee’s scopes of work.
• Oversee the site SDS compliance, ensuring all chemical safety data sheets are current, accessible, and in alignment with regulatory requirements.
• Manage the site-level medical monitoring program to ensure compliance, accurate records, and timely employee evaluations.
• Manage subcontractor COIs to ensure required coverage, current documentation, and timely renewal tracking.
• Maintain the site driving roster, including tracking driver information, license status, and expiration dates.
• Ensuring the activities called for by the site-specific QCP are given priority, provide additional operational support, to include shared office duties.
• Provide backup to operations leadership when the Project Manager is not on premises, approximately 40 days per year.
• Support the Project Manager as needed with overseeing employee assignments, administering personnel policies, processing employee paperwork, and ordering supplies.
• Maintain consistent positive customer relations through written and verbal professional communications and respond to customer inquiries.

Benefits

• Annual bonus opportunity up to 6%.
• Medical, dental, vision, and other health benefit coverage: employer contribution offered to cover employee-only tier.
• 401(k) with company match up to 6%, with pre-tax and Roth options, and 100% immediate vesting upon eligibility.
• 21 days of PTO each year, in addition to all federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED