Quality Control Manager

Allied Universal • Washington, DC

8d

About The Position

Allied Universal is hiring a Quality Assurance / Quality Control (QA/QC) Manager, a designated Key Personnel position supporting Protective Security Officer (PSO) contracts for a high-profile customer. The manager develops, implements, and oversees the contract-specific Quality Control Program to ensure compliance with the Statement of Work, contractual requirements, and federal security standards. The role relies on inspections, audits, reporting, and continuous improvement, and serves as the primary authority for quality control activities. The manager works closely with the Contract Manager, supervisory staff, and Government representatives to maintain operational excellence and contractual compliance. The position is located in Washington, D.C., with a salary of up to $90,000 per year. An active FPS suitability is required.

Requirements

• High school diploma or equivalent.
• Possess, or be able to obtain, a security clearance up to the Top Secret level.
• Valid driver's license if driving a company- or customer-owned vehicle.
• At least two years of experience in quality assurance or quality control for personnel-based service contracts.
• Demonstrated experience monitoring contract compliance, inspections, and performance metrics.
• Strong knowledge of government contract relationships, including security operations and personnel compliance.
• Ability to analyze data, identify trends, and implement corrective actions.
• Excellent oral and written communication skills.
• Active FPS suitability.

Nice To Haves

• Experience supporting Protective Security Officer contracts or similar federal security programs.
• Familiarity with the Training Academy Management System (TAMS), Post Tracking System (PTS), and government compliance requirements.
• Experience using inspection and reporting technology platforms.
• Background in law enforcement, military, or contract security operations.

Responsibilities

• Develop, implement, and maintain the contract-specific Quality Control Plan in accordance with Statement of Work requirements.
• Define inspection methods, frequencies, performance metrics, and reporting processes, including procedures for deficiency reporting, discipline, inspection checklists, and quality control activity frequency and reporting.
• Conduct or oversee recurring inspections of PSO performance and post compliance, uniforms, equipment, certifications, timekeeping, personnel files, and training records.
• Ensure announced and unannounced inspections regularly cover all posts and personnel; use inspection tools and systems such as Heliaus or an equivalent for real-time documentation and reporting.
• Monitor PSO compliance with contractual requirements, including licensing and permits, training and certifications, fitness determinations, and weapons qualifications.
• Verify compliance with the Training Academy Management System (TAMS), Post Tracking System (PTS), and client systems; identify and mitigate risks that could result in open posts or non-compliance findings.
• Document deficiencies found through inspections, audits, or Government feedback and track corrective actions through closure, including on-site corrections, retraining, and disciplinary actions as appropriate.
• Notify the Contracting Officer's Representative (COR) of deficiencies and corrective actions within required timelines, such as within 24 hours.
• Prepare and submit monthly Quality Control Inspection Reports, deficiency reports, corrective-action tracking, trend analyses, and performance metrics; submit reports to the COR by the 10th of each month.
• Maintain Quality Control documentation and make records available to the Government upon request.
• Analyze inspection results, audit findings, and performance trends; identify systemic issues and implement process improvements.
• Participate in internal quality control reviews or committees to evaluate trends, standardize best practices, and improve contract performance.
• Serve as liaison among the Contract Manager or Task Order Manager, supervisory staff, the client COR, and the Protective Security Operations Officer (PSOO).
• Support Government audits, inspections, and covert testing activities and participate in monthly performance meetings with client representatives.
• Facilitate Quality Assurance activities, including audits, surveillance, covert testing, and tenant feedback reviews, while supporting transparent and responsive engagement with Government oversight.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED