Quality Control Inspector (Custodial Operations - AM Shift)

Chimes • Fort George G Meade, MD

2d • Onsite

About The Position

The Quality Control Inspector oversees quality control for custodial operations, ensuring cleaning work meets contract specifications, performance objectives, and applicable agency, building, and company requirements. The role maintains and administers an approved quality control program, conducts daily inspections, documents and reports findings, responds to inspection and deduction reports, and uses inspection results to reduce complaints and improve customer satisfaction. The inspector communicates with contracting office staff, building management, customers, and Chimes DC employees and management, and provides regular quality-control training and guidance to staff.

This is an essential personnel position. During an institutional emergency, the employee may be required to remain at the work location or report to work to protect, recover, and continue facility operations. The role also includes training custodial employees in cleaning procedures, safety, chemical handling, security, and workplace rules, and assisting with new-hire orientation. The position requires an active Top Secret/SCI clearance with polygraph, U.S. citizenship, and a valid driver's license meeting the stated conditions.

Requirements

• Active Top Secret/SCI clearance with polygraph; successful completion and approval are required.
• U.S. citizenship.
• High school diploma or equivalent, plus experience.
• At least two years within the past five years performing quality-control inspections or managing a quality-control program for similar services.
• Demonstrated knowledge and ability in building service management, including relevant equipment, chemicals, and their applications.
• Valid driver's license from the state of residence, valid for at least three years, and ability to drive.
• Acceptable driving record as determined by the agency's insurance carrier and Chimes DC policies.
• Must be at least 25 years old if driving a 15-passenger van.
• Ability to stand or walk for long periods; use stairs; reach overhead; bend, kneel, stoop, and crawl; and lift, carry, or push up to 50 pounds as needed.
• Ability to work in dusty spaces or adverse weather conditions and to see details on floors, overhead, and other surfaces.
• Ability to work independently and collaboratively; communicate effectively with employees and government staff; supervise and develop others; and provide guidance, direction, and technical support.
• Ability to make decisions, solve problems, plan, organize, prioritize, manage multiple tasks, analyze data, and recommend corrective action.
• Ability to read, write, and speak English; understand technical written material; manipulate numbers; and use technology to complete job duties.
• Ability to maintain and submit reports, logs, and paperwork on time.
• Ability to understand and follow safety procedures, environmental requirements, building and security requirements, and company policies and procedures.
• Ability to operate machinery safely and properly use and care for equipment and cleaning supplies.
• Ability to complete tasks amid frequent interruptions, attend work regularly, remain onsite for the scheduled shift, work a flexible schedule as required, and attend work-related training and meetings.
• Ability to react immediately to emergencies and demonstrate integrity, ethical conduct, and courteous, respectful, positive interactions.

Nice To Haves

• Valid CPR/First Aid certification.
• Knowledge of green cleaning principles and CIMS certification requirements.
• Knowledge of regulatory standards, hospital standards, and facility management.
• Knowledge of regulations concerning SDS, fire and safety, hazard communications, and bloodborne pathogens.

Responsibilities

• Comply with agency policies and procedures and follow contract specifications.
• Provide and maintain a quality control program related to required training programs and approved by the contracting office, Chimes DC management, and building management.
• Ensure performance objectives and standards in the specifications are met through the Quality Control Program.
• Oversee and coordinate the contract's quality control functions and perform quality control duties daily.
• Inspect custodial cleaning work to verify proper cleaning and quality.
• Conduct routine daily inspections and submit reports to the Project Manager.
• Provide inspection feedback to managers, supervisors, and crew leaders.
• Review and respond to inspection and deduction reports, and maintain inspection reports and other required records.
• Provide inspection reports to the Program Support Manager or designee.
• Help reduce and control cleaning complaints and use inspections to support continuous improvement and customer satisfaction.
• Maintain effective, prompt communication with contracting office staff, building management, customers, and Chimes DC staff and management.
• Prepare and submit required paperwork on time.
• Use a computer and the government-approved quality-control program to access information, maintain the electronic inspection schedule, and create, download, and print inspection reports.
• Ensure staff compliance with building and security requirements.
• Provide regular staff training on quality-control issues.
• Pass and comply with CPR/First Aid and OSHA training.
• Train custodial staff in proper cleaning procedures, safety, chemicals, security, and Chimes Rules of the Workplace.
• Assist supervisors with new-hire training and orientation.
• Establish job-task schedules and undertake other duties, responsibilities, and special projects as needed.

Benefits

• Medical plan starting at $13.80 per month; the Minimum Value Health Plan is listed at $6.90 per pay period.
• Employer-paid life insurance and AD&D.
• Employer-provided long-term disability coverage.
• 403(b) retirement plan with employer match.
• 10 paid holidays and generous PTO.
• Tickets at Work.
• Employee referral bonuses and recognition programs.
• Pathways for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED