Quality Control Inspector (Custodial Operations - AM Shift)

Chimes • Fort George G Meade, MD

1d

About The Position

The Quality Control Inspector oversees quality control for custodial operations, ensuring cleaning work meets contract specifications, performance objectives, and applicable Agency, building, and security requirements. The role maintains an approved quality control program, conducts daily inspections, documents and reports results, responds to inspection and deduction reports, and uses inspection findings to reduce complaints and improve customer satisfaction.

The Inspector communicates with contracting office staff, building management, customers, and Chimes DC staff; provides feedback and training to custodial employees and supervisors; maintains required records and paperwork; and uses computer systems and a government-approved quality control program to schedule inspections and produce reports. The position is designated as essential and may require remaining at or reporting to the facility during an institutional emergency.

Requirements

• Active Top Secret/SCI security clearance with polygraph; successful completion and approval of Top Secret/SCI with polygraph is required.
• U.S. citizenship.
• High school diploma or equivalent, plus experience.
• At least two years of experience within the past five years performing quality control inspections or managing a quality control program for similar services.
• Demonstrated knowledge and ability in building service management, including relevant equipment, chemicals, and their applications.
• Valid driver's license from the state of residence and ability to drive; license must have been valid for at least three years.
• Acceptable driving record as determined by the Agency's insurance carrier and Chimes DC policies.
• If driving a 15-passenger van, must be at least 25 years old.
• Ability to stand or walk for long periods; use stairs; reach overhead; bend, kneel, stoop, and crawl; and lift, carry, and push up to 50 pounds as needed.
• Ability to work in dusty spaces or adverse weather conditions and see details on floors, overhead, and on surfaces.
• Ability to work independently and collaboratively, communicate effectively, supervise and develop others, make decisions, solve problems, and provide guidance and technical support.
• Ability to plan, organize, prioritize, manage multiple tasks, analyze data, and recommend corrective action.
• Ability to read, write, and speak English; use technology; manipulate numbers; and understand and apply technical written material.
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner.
• Ability to understand and comply with safety procedures and environmental requirements; operate machinery safely; and properly use and care for equipment and cleaning supplies.
• Ability to complete tasks with interruptions, attend work regularly, remain on site for the scheduled shift, work a flexible schedule as required, and attend work-related training and meetings.
• Ability to respond immediately to emergencies and demonstrate integrity, ethical standards, and respectful, courteous conduct.

Nice To Haves

• Valid CPR/First Aid certification.
• Knowledge of green cleaning principles and CIMS certification requirements.
• Knowledge of regulatory standards, hospital standards, and facility management.
• Knowledge of regulations for SDS, fire and safety, hazard communication, and bloodborne pathogens.

Responsibilities

• Comply with Agency policies and procedures and follow contract specifications.
• Provide and maintain a quality control program related to required training programs and approved by the contracting office, Chimes DC management, and building management.
• Ensure performance objectives and standards are met through the quality control program.
• Oversee and coordinate the contract’s quality control functions and perform quality control duties daily.
• Inspect cleaning work to ensure proper cleaning and quality.
• Conduct daily routine inspections and submit reports to the Project Manager.
• Provide inspection feedback to managers, supervisors, and crew leaders.
• Review and respond to inspection and deduction reports.
• Maintain inspection reports and other required records, and provide reports to the Program Support Manager or designee.
• Reduce and control cleaning complaints and use inspections to support continuous improvement and customer satisfaction.
• Communicate promptly with contracting office staff, building management, customers, and Chimes DC staff and management.
• Prepare and submit required paperwork on time.
• Use computers and a government-approved QC program to access information, schedule inspections, and create and print reports.
• Comply with and ensure staff compliance with building and security requirements.
• Provide regular staff training on quality control issues.
• Complete and comply with CPR/First Aid and OSHA training.
• Train custodial staff in proper cleaning procedures, safety, chemicals, security, and Chimes Rules of the Workplace.
• Assist supervisors with new-hire training and orientation.
• Establish job task schedules.
• Assume other duties, responsibilities, and special projects as needed.

Benefits

• Medical plan starting at $13.80 per month; the Minimum Value Health Plan costs $6.90 per pay period.
• Employer-paid life insurance and AD&D.
• Employer-provided long-term disability coverage.
• 403(b) retirement plan with employer match.
• 10 paid holidays and generous PTO.
• Tickets at Work.
• Employee referral bonuses and recognition programs.
• Pathways for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED