Quality Control Inspector

Bob's Discount Furniture•Shorewood, IL

5d•$17 - $19•Onsite

About The Position

The Quality Control Inspector is responsible for opening, inspecting, dispositioning, and re-wrapping REF Inspect Returns merchandise in real time. The role researches customer account comments and information in SAP and RP, and reports issues to the QC Inspection Lead or QC Manager for documentation. It also supports the QC Inspection Lead or QC Manager in completing all end-of-day tasks. The inspector verifies merchandise resting locations and lock codes, confirms systemic reason codes, and uses the REF Inspect Report and other available information to determine disposition. Following documented procedures, the inspector opens, inspects, re-wraps, and secures merchandise; assigns it to an appropriate disposition (RTS, CLR, TRASH, or REPAIR); and systemically relocates it. The role also takes digital photos, handles merchandise to and from floor locations as needed, communicates issues to Returns/QC leadership, and reports patterns in merchandise damage. This position requires general knowledge of warehouse or distribution center operations, attention to detail, communication skills, and the ability to manage competing priorities. The work involves continuous standing and walking and moving merchandise, including items weighing up to 50 pounds without assistance and objects up to 250 pounds with or without reasonable accommodations.

Requirements

Ability to communicate proactively and effectively, comprehend and communicate detailed instructions, read and write, and understand commonly used concepts, practices, and procedures required for the position.
High school diploma or equivalent experience in a warehouse atmosphere.
General knowledge of warehouse or distribution center operations.
Ability to multitask and manage competing priorities.
Working knowledge of Windows applications, including Word, Excel, and Outlook.
Attention to detail and accuracy.
Ability to quickly recognize and diagnose trends and patterns in product damage and damage locations.
Must be at least 18 years old to be considered for employment.
Ability to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, and handle and move items weighing up to 50 pounds without assistance.
Ability to move throughout all areas of the distribution center.
Ability to move objects up to 250 pounds with or without reasonable accommodations.
Stand and walk continuously to perform job functions.

Responsibilities

Open, inspect, disposition, and re-wrap REF Inspect Returns merchandise in real time.
Report issues to the QC Inspection Lead or QC Manager for documentation.
Research customer account comments and information in SAP and RP.
Support the QC Inspection Lead or QC Manager in completing end-of-day tasks.
Confirm the systemic resting location of merchandise and note the lock code.
Confirm the systemic reason code of merchandise to aid disposition.
Use the REF Inspect Report to obtain systemic information that supports disposition.
Open packaging and inspect merchandise according to documented procedures.
Use systemic information and the physical condition of merchandise to disposition items to RTS, CLR, TRASH, or REPAIR.
Package and secure merchandise for handling using documented opening and re-wrap procedures.
Systemically relocate merchandise to the appropriate new location.
Take digital photos to support reporting measures within the Return/QC department.
Handle merchandise to and from floor locations as needed throughout the shift.
Communicate with the Returns/QC Lead and other Returns management staff to identify issues.
Recognize trends and patterns in merchandise damage and report them to the Lead.
Perform other duties as assigned.