Quality Control Associate
About The Position
The Quality Control Associate is responsible for re-audit of the completed reviews performed by the Quality Assurance Team(s) to ensure consistency within the QA function. Key elements are reviewed from the document image and/or report compared to the updates in IIM. Essential Duties and Functions include the following: Must have a clear understanding of all insurance processes. Must understand the clients business rules. Understanding of insurance documents and the lender placed process. Understanding of procedures to ensure information is updated accurately and production metrics are reached. Compile and document discrepancies to be used for training and trend analysis. Identify error trends within processes and report to leadership. Attention to detail. Ability to prioritize workflow and work in a fast paced environment. Works well in a team environment. Perform additional duties as necessary.
Requirements
- High School Diploma; or equivalent work experience helpful
- Strong organizational and analytical skills
- Proficient in Windows based environment – specifically Word, Excel, and Access
- Quality/Production must meet or exceed standards
- Attendance, professionalism and a positive attitude must be maintained
- Repetitive motion.
- Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
- Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
- Vision sufficient for use of a computer monitor.
- Sedentary work.
- Ability to sit at a desk 7-8 hours per day.
Nice To Haves
- Quality and insurance experience helpful
- Mortgage servicing, customer service, data entry experience a plus
Responsibilities
- Re-audit of completed reviews performed by the Quality Assurance Team(s) to ensure consistency within the QA function.
- Review key elements from the document image and/or report compared to the updates in IIM.
- Compile and document discrepancies to be used for training and trend analysis.
- Identify error trends within processes and report to leadership.
- Perform additional duties as necessary.
Benefits
- Medical/Rx
- Dental
- Vision
- Life Insurance
- Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
