Quality Consultant, Global Specialty Underwriting

The Hartford•Hartford, CT

10d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Quality Consultant, Global Specialty Underwriting is responsible for administering the quality analysis program for Global Specialty (GS) businesses. Key responsibilities include: Conducting file reviews and focus reviews/spot checks in alignment with established underwriting guidelines. Identifying development needs based on review results and emerging trends. Preparing and delivering reports to the business on an as-needed basis. This position does not have direct reports and reports directly to the Assistant Quality Director.

Requirements

3+ years of commercial underwriting and/or underwriting quality management experience
Ability to learn and understand various business units' guidelines and practices
Strong relationship management, verbal and written communication skills, and the ability to influence
Ability to provide feedback in a positive and constructive manner
Solid organization and time management skills
Strong technical skills in Excel and PowerPoint

Responsibilities

Responsible for quality of low complexity underwriting across Global Specialty, including automated and digital workflows.
Support the ongoing oversight of all GS QM programs and the implementation of related recommendations throughout the year, ensuring that each initiative remains on track and aligns with established timelines.
Conduct quantitative and qualitative analysis of identified accounts.
Running policy reports (GURU, Business Objects, 1Step, Tableau) to assist with the identification of review sample.
Collaborate with business partners to identify accounts, conduct reviews, analyze results, identify trends and correct issues.
Communicate findings of quality reviews, including formal reports and conduct meetings with business leadership to convey ongoing results and trends.
Prepare formal reports as directed by manager.
Collaborate with business segment on underwriting issues.
Provide improvement opportunities as they arise.
Use the QM platform to record reviews, analyze results, and manage the execution of Global Specialty QM programs.
Prepare formal reports for underwriting management inclusive of results, trends and observations.
Maintain knowledge of underwriting processes, procedures and automation: Stay abreast of changing underwriting guidelines and communicate proactively to the business segment.
Have a thorough understanding of the Global Specialty organization and all relevant stakeholders.