CTHCA Quality, Compliance & Patient Experience Coordinator (BV-49487)
About The Position
The Colville Tribal Health Care Authority is seeking a highly skilled and culturally competent Quality, Compliance & Patient Experience Coordinator to support patient advocacy, quality improvement, regulatory compliance, and performance improvement activities for the PRC (Purchased/Referred Care) Program. This position serves as the primary patient advocate for PRC and is responsible for coordinating patient complaints, grievances, patient satisfaction activities, quality improvement initiatives, policy compliance monitoring, and regulatory readiness efforts. The Coordinator serves as the quality and compliance representatives for the PRC Program and works collaboratively with leadership, clinical staff, and support departments to ensure compliance with Washington Administrative Code (WAC) requirements, ASAM standards, Tribal policies, funding requirements, and organizational quality improvement goals. The position will represent PRC on organization-wide Quality Improvement and Compliance Committees and serve as a liaison between facility operations and healthcare authority-wide quality initiatives. The Coordinator will perform their job duties in a professional manner while assuring that all patient rights, quality standards, and compliance requirements are maintained.
Requirements
- Bachelor’s Degree in a health-related field (i.e., Healthcare Administration, Public Health, Behavioral Health, Social Services, Nursing, Business Administration or related field preferred) OR Four (4) years of progressively responsible experience in healthcare quality improvement, patient advocacy, compliance, behavioral health administration, healthcare operations, or related field
- Experience with policy and procedures development
- Ability to analyze data and identify trends requiring corrective action
- Strong organizational, problem-solving, and communication skills
- Demonstrated understanding of tribal sovereignty, governance structures, and culturally responsive healthcare services
- Experience with electronic health records, quality reporting systems, and Microsoft Office applications
- HIPAA Certificate within initial 90 days of employment
- Valid Washington State driver’s license and eligibility for the Tribes’ Vehicle Insurance (if required)
- Pre-employment background clearances (if applicable)
Responsibilities
- Support patient advocacy, quality improvement, regulatory compliance, and performance improvement activities for the PRC Program.
- Serve as the primary patient advocate for PRC.
- Coordinate patient complaints, grievances, and patient satisfaction activities.
- Oversee quality improvement initiatives, policy compliance monitoring, and regulatory readiness efforts.
- Act as the quality and compliance representative for the PRC Program.
- Collaborate with leadership, clinical staff, and support departments to ensure compliance with WAC requirements, ASAM standards, Tribal policies, funding requirements, and organizational quality improvement goals.
- Represent PRC on organization-wide Quality Improvement and Compliance Committees.
- Serve as a liaison between facility operations and healthcare authority-wide quality initiatives.
- Perform job duties in a professional manner while assuring that all patient rights, quality standards, and compliance requirements are maintained.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
