Quality Care Promoter - Dental

Central City Health•Detroit, MI

17h•Onsite

About The Position

The Quality Care Promoter supports quality improvement and dental assisting functions within Central City Health’s dental department under the direct supervision of Leadership. The role combines clinical support, patient-outcome tracking, and efforts to increase access to dental care, helping ensure efficient operations and high-quality integrated care for underserved populations. The position provides chairside and other direct dental-care support, patient education, clinic workflow and administrative assistance, and quality-improvement reporting. It also supports infection control, equipment and supply documentation, dental metrics and dashboards, and multidisciplinary coordination. The role requires maintaining current certification and participating in training, continuing education, and performance-improvement activities.

Requirements

High school diploma or GED equivalent.
Five years of clinical dental experience; recent dental assistant experience is required.
Dental certification is required.
BLS or CPR certification is required.
Proficiency with Microsoft Office, databases, and systems.
Knowledge of receiving calls and making appointments.

Nice To Haves

Certified Dental Assistant qualification is highly preferred.
Data-entry experience is highly preferred.

Responsibilities

Represent the organization professionally through actions, job performance, personal conduct, and communications.
Collect patients’ medical histories and vital signs, including blood pressure and pulse.
Assist the dentist with treatment procedures for children and adults, including restorative, pediatric, periodontal, prosthodontic, endodontic, and oral surgery services.
Take digital dental radiographs and impressions for study casts and dental procedures.
Advise patients, parents, and guardians on diet, hygiene, disease prevention, and wellness using office protocols and dentist recommendations.
Communicate with healthcare providers and community resources to support comprehensive care.
Educate patients, families, and the community about oral health, disease prevention, and management of acute and chronic dental conditions; recommend interventions to modify health-risk behaviors.
Teach oral hygiene strategies, including brushing, flossing, and nutritional counseling.
Perform office management tasks, including scheduling and confirming appointments, entering requested documentation into patient records, treatment authorization, insurance processing, and claims billing.
Prepare and sterilize instruments and equipment as an infection-control measure.
Document and monitor equipment biological monitoring, operatory waterline maintenance, OSHA compliance, biohazardous waste management, and other dental measures.
Provide patients with oral-care instructions following surgery and other dental procedures, including restorations.
Participate in a multidisciplinary care team, identify problems, and provide feedback on potential solutions.
Support clinic workflow as needed, including patient registration, rooming, and intake paperwork.
Order dental supplies and maintain documentation of orders, invoices, and work orders; maintain an organized inventory system.
Maintain communication with the Chief Dental Officer to enhance service quality.
Participate in performance-improvement activities, including dental team huddles, quality assurance audits, continuing education, and Patient-Centered Dental Home processes.
Participate in meetings, conferences, and continuing education, and develop strategies to improve clinic operations and patient care.
Maintain current and valid certification and uphold patients’ rights.
Attend training and learning opportunities to expand knowledge and keep up with best practices.
Increase year-over-year dental department metrics and document results for reporting.
Create and complete quality-improvement reports on dental department metrics.
Document and update Dental Dashboards, including quality outcomes.
Work on special projects within the scope of dental care as specified by Leadership.
Perform other duties as assigned.

Benefits

14 paid holidays annually.
18 PTO days with less than one year of service; 27 days on the first-year anniversary.
Medical, dental, vision, and short-term disability coverage after 30 days.
Company-paid life insurance.
Retirement savings plan (403(b)).
Tuition reimbursement.
Continuing education allowance.
401(k).
Flexible spending account.
Health insurance.
Life insurance.
Paid time off.
Vision insurance.