Cardio Care Promoter

ChenMed•Lakeland North, WA

2d•$20 - $29•Onsite

About The Position

The Care Promoter, Specialist Cardiology is an unlicensed medical professional trained to perform routine administrative and clinical tasks that support the Specialist PCP and provide a positive patient experience. In addition to administrative duties, the role performs clinical duties under the direct supervision of a physician specialist and in accordance with state medical practice acts. The Care Promoter is an integral member of a physician-led care team focused on comprehensive primary care for a specific patient population.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Strong knowledge of Medical Assistant protocols, terminology, services, standards, policies, and procedures.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, and other care and administrative team members.
Ability to manage complex patient requests from providers and make some independent workload decisions.
Problem-solving mindset focused on patients and team goals.
Basic phone and computer operation skills.
Detail-oriented approach to ensure report and data accuracy.
Ability to maintain organized systems and support timely patient flow.
Ability to remain calm in busy or stressful situations.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Ability and willingness to travel locally and/or regionally up to 95% of the time to assist at other centers as needed.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs, interviews, and medical histories.
Work with the care team to obtain specialist-related medical records and consultation notes.
Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and instructions.
Escort patients to examination rooms and support their comfort and well-being.
Observe patients and report changes in their conditions to the Specialist, PCP, Clinician, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions; collect blood and other laboratory specimens and perform basic waived laboratory tests.
Under physician supervision, prepare and administer medications, change dressings, apply bandages, remove sutures, perform first aid, and use CPR skills when necessary.
Call prescriptions in to pharmacies when approved and authorized by a physician; follow appropriate communication, legal, and ethical standards. Authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined patient group and follow up with coached patients through weekly calls.
Catalog and communicate patient needs to the Specialist, PCP, Clinician, or other clinical personnel.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and complete accurate, legal, and ethical documentation.
Partner with the care facilitator team to greet patients and schedule appointments at checkout.
Manage Specialist schedules, including ensuring patients have follow-up appointments with their PCP and Specialist.
Work with Care Facilitators to confirm next-day appointments and appropriately reschedule missed appointments.
Work with Care Coordinators to ensure Specialist orders are completed and patients are scheduled accordingly.
Present customer service surveys at checkout and escalate issues when immediate service recovery is needed.
Process patient phone messages, return calls, route messages to appropriate team members, and contact patients to obtain and relay relevant information to the physician.
Perform other duties as assigned or modified at the manager’s discretion.