Quality Care Coordinator

Norton Sound Health Corp•Nome, AK

1d•$32 - $43

About The Position

The Quality Care Coordinator performs skilled administrative duties supporting daily tracking, data review, and clinical navigation for enrolled high-risk patients in Nome and 15 communities throughout the Norton Sound region. The role includes entering sensitive information into information systems, preparing correspondence, researching and formatting information, and analyzing information to make recommendations. The coordinator upholds the organization’s vision, mission, and values and complies with its policies, procedures, code of conduct, and work rules. Working in conjunction with the Med Staff Coordinator, Medical Staff Physician Administrator, and Medical Director, the coordinator helps maintain continuity of care and timely access to healthcare resources. The role coordinates remote patient monitoring and care management for high-risk patients, monitors patient data and system alerts, and supports quality improvement activities. Work is conducted in a standard clinical environment, with no travel required.

Requirements

High school diploma required.
Three to five years of experience in a medical office or similar professional environment.
Advanced computer skills, including Excel, Word, and Adobe.
Spreadsheet management skills.
Cerner or similar EHR experience.
Communication skills and interpersonal relationship skills.
Problem-solving and critical-thinking skills.
Ability to work independently.
Strong organizational skills.
Driver’s license.
General knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.
Patient/customer service skills, interpersonal skills, and good communication skills.
Ability to manage time and organize work efficiently.
Ability to follow policies, procedures, and instructions; communicate with supervisors to ensure understanding; and manage work accordingly.
Ability to understand and manage patient/customer confidentiality.
Ability to demonstrate integrity, cultural sensitivity and respect for traditional values, continual learning and improvement, compassion, teamwork, pride, professionalism, accountability, cooperation, and consideration of others.
Physical ability to use hands and arms to operate office or clinical equipment; sit less than half the workday; stand and/or walk more than half the workday; bend, stretch, twist, crouch, and/or reach; perform repetitive motion tasks; lift or carry 25 to 50 pounds unaided; push or pull using more than moderate force; and see and hear with normal acuity.

Nice To Haves

Associate degree preferred.

Responsibilities

Work in conjunction with the Med Staff Coordinator, Medical Staff Physician Administrator, and Medical Director.
Serve as a liaison between patients, villages, nurses, providers, and specialists to facilitate continuity of care and timely access to healthcare resources.
Maintain accurate patient records, documentation, reports, and data systems in support of patient care and quality improvement.
Contact eligible high-risk patients and explain the remote monitoring program.
Coordinate enrollment, onboarding, and ongoing participation of high-risk patients in remote patient monitoring and care management plans.
Train patients to use monitoring equipment and explain when to submit readings.
Monitor patient health data, identify trends or potential concerns, and follow established protocols to ensure appropriate clinic follow-up.
Monitor system-generated alerts and follow established protocols for abnormal readings, notifying appropriate medical staff when intervention is needed.
Support quality improvement initiatives by tracking patient outcomes, assisting with performance measures, and helping ensure compliance with organizational, regulatory, and program requirements.
Coordinate distribution of remote monitoring equipment and related program resources.
Perform other duties as assigned.