Quality Care Coordinator - RN

Journey Skilled Nursing•Jeffersonville, GA

About The Position

The Quality Care Coordinator is responsible for assessing the facility’s educational needs and coordinating staff education and training. The role works with the facility’s Compliance Officer and other leaders to develop a training plan addressing regulatory requirements and needs identified through facility and educational needs assessments. Responsibilities include coordinating orientation and refresher training, maintaining training and continuing education records, keeping educational content current, and collaborating with department managers on staff competencies. The position also promotes resident dignity, rights, safety, confidentiality, and compliance with facility policies and applicable regulations. The coordinator reports suspected noncompliance, confidentiality breaches, abuse or mistreatment, retaliation or discrimination, and occupational exposures through the appropriate channels. The role requires effective communication, organization, independent judgment, and the ability to work with residents, families, staff, visitors, and government personnel.

Requirements

Nursing degree from an accredited college or university, or graduation from an approved RN program.
Eligible to participate in federally funded health care programs.
Meet state requirements for relevant licensures or certifications, with no disciplinary action in effect against the professional license.
Ability to read, write, speak, and understand English.
Ability to make independent decisions when circumstances warrant and to work independently while organizing, planning, and managing time effectively.
Ability to deal tactfully and patiently with personnel, residents, family members, visitors, government agencies/personnel, and the public, including in difficult or emotionally charged situations.
Ability to relay information concerning a resident’s condition.
Ability to move intermittently throughout the workday and assist with resident evacuation during emergencies.
Ability to bend, stoop, kneel, crouch, perform overhead lifting, and perform other common physical movements as needed.
Meet general health requirements under facility policy, including medical and physical examinations and immunity-status checks for various infectious diseases.
Ability to work beyond normal working hours and on weekends and holidays when necessary.
Knowledge of nursing and medical practices and the ability to demonstrate the knowledge and skills necessary to provide appropriate care for residents.
Effective verbal and written communication, sound judgment, strong listening skills, and ability to handle conflict professionally and courteously.
Intermediate computer skills, including creating documents using Word, Excel, Publisher, PowerPoint, and Adobe, and navigating electronic medical record systems.
Positive interpersonal relationship skills with people of all ages and cultures.
Ability to contribute to and model teamwork.
Must not pose a threat to the health and safety of others in the workplace.

Nice To Haves

Two years of experience as an RN in long-term care is preferred, but not required.

Responsibilities

Participate in completing the facility assessment at least annually to determine the staff knowledge and skills needed to meet residents’ needs.
Identify and prioritize educational needs through an assessment based on the facility assessment.
Work with the Compliance Officer and other leaders to develop a training plan addressing regulatory requirements and other identified topics; develop educational calendars.
Plan, schedule, conduct, and oversee orientation programs for all personnel.
Develop schedules and direct refresher training as needed; track attendance and completion to ensure required training is received on time.
Review educational content for alignment with current standards of practice and facility policies and procedures; develop or revise content as needed, using outside resources when appropriate.
Collaborate with department managers to develop competencies and assist in evaluating them as appropriate.
Cooperate with the Executive Director in routine evaluations of the training program’s effectiveness.
Schedule training to limit disruption to resident care and provide staff with opportunities to attend; post notices in advance.
Maintain training records, reports, instructional materials, speaker qualifications, attendance records, individual training records, and continuing education documentation in accordance with facility policy.
Provide opportunities for staff to obtain continuing education credits for maintaining certifications or licensure.
Treat residents with dignity and respect and promote and protect their rights.
Promote a culture of care and compliance by following facility policies, standards of business conduct, and applicable state and federal regulations and guidelines.
Follow safety and hygiene measures to protect residents and staff; assist with evacuation of residents during emergencies.
Maintain confidentiality of protected health information in verbal, written, and electronic communications.
Report policy or regulatory noncompliance and confidentiality breaches to appropriate personnel; report retaliation or discrimination to HR or the Compliance Officer.
Report allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment to a supervisor and/or the Executive Director; protect residents and cooperate with investigations.
Report occupational exposures to blood, body fluids, infectious materials, or hazardous chemicals in accordance with facility policy.