Quality Care Coordinator

PACT and PACT MSO•Branford, CT

12d•Onsite

About The Position

PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere. PACT MSO is looking for a Care Coordinator to work in our Branford office location. The hours are Monday through Friday from 8:30am until 5:00pm. The position coordinates patient care and interdisciplinary team communication.

Requirements

Knowledge of Electronic Medical Record, EPIC preferred
Excellent communication skills to patients, providers, staff, and management
Ability to create reports and provide data
Knowledge of quality metrics and care within a medical practice
High School Diploma or equivalent, Associates preferred
3 years working in a medical office

Responsibilities

Serves as liaison for coordination of care in all aspects of patient needs i.e. scheduling, procedures, new patient, etc.
Provide support to patients throughout their continuum of care for patient visits, procedures, etc.
Gather all information for optimization of visit or procedure and communicate it to all necessary individuals
Achieve desired outcomes based on department metrics i.e. Quality, Office, etc.: Access to care
Ensure appointments are made within 24 hours of request
Ensure appointments with specialty are made within one week
Ensure appropriateness of outgoing/incoming care coordination
Gaps in Care
Ensure patients arrive to appointment(s)
Ensure EMR reports/notes are sent to referring provider and/or received from referred to provider
Patient Experience
Identify patient barriers as it relates to patient experience with the use of Press Ganey tools.
Identifies and resolves barriers affecting the delivery of patient care and assists with implementation of quality initiatives.
Maintains an interdisciplinary approach to patient care, support, schedule and resource referrals.
Utilize Electronic Medical Record (EMR) to ensure coordination of integrated care.
Collaborate with other departments, divisions, or outside entities to ensure patient experience and needs are met.
Provide individualized care, support and resources to the patient to mitigate access barriers.
Other Duties as assigned