Quality Care Coordinator - RN

Journey Skilled Nursing•Tybee Island, GA

5d•Onsite

About The Position

This role is responsible for coordinating and implementing educational programs for facility staff, ensuring compliance with regulatory requirements and current standards of practice. The Quality Care Coordinator - RN will also oversee orientation, refresher training, and competency assessments, while maintaining all training records and promoting a culture of care and compliance. The position requires a strong understanding of nursing and medical practices, effective communication, and the ability to manage time and resources efficiently.

Requirements

A nursing degree from an accredited college or university or be a graduate of an approved RN program.
Eligible to participate in federally funded health care programs.
Must also meet state requirements for relevant licensures or certifications and have no disciplinary action in effect against professional license.
Ability to read, write, speak and understand the English language.
Must be a supportive team member, contribute to and be an example of teamwork.
Ability to make independent decisions when circumstances warrant such action.
Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the public.
Must have patience, tact, and willingness to deal with difficult residents, family and staff.
Must be able to relay information concerning a resident’s condition.
Must not pose a threat to the health and safety of other individuals in the workplace.
Ability to work independently, and to organize, plan, and manage time effectively to complete assignments.
Knowledgeable of nursing and medical practices, and ability to demonstrate knowledge and skills necessary to provide appropriate care to meet resident needs.
Effective verbal and written communication skills and ability to exercise judgement.
Strong listening skills and ability to deal with conflict with professionalism and courtesy.
Intermediate computer skills, including ability to create documents in various programs (Word, Excel, Publisher, PowerPoint, Adobe), and navigate electronic medical record systems.
Positive interpersonal relationship skills, including with people of all ages and cultures.

Nice To Haves

Two years of experience as an RN in long-term care.

Responsibilities

Participates in the completion of the facility assessment at least annually to determine the knowledge and skills required among staff to meet residents’ needs.
Identifies and prioritizes the facility’s educational needs through the completion of an educational needs assessment, based on the facility assessment.
Works closely with the facility’s Compliance Officer and other leaders in developing a training plan that addresses all regulatory requirements and any other topics identified in the facility assessment and/or needs assessment. Develop educational calendars in accordance with the plan.
Plans, schedules, conducts, and oversees orientation programs for all personnel.
Develops schedules, and directs refresher training, as necessary, for all personnel. Tracks attendance/completion of training to ensure that all required training is received by all personnel in a timely manner.
Reviews educational content to ensure the information reflects current standards of practice and facility policies and procedures. Develop or revise content as needed. Utilizes outside resources for content development, such as consultants, content experts, or electronic learning systems.
Collaborates with department managers to develop competencies required for meeting residents’ needs. Assists with evaluating competencies, depending on the knowledge-based, technical, or behavioral nature of competency.
Cooperates with the Executive Director during routine evaluation of the training program’s effectiveness.
Schedules for training with flexibility to ensure limited disruption of resident care, and ample opportunity for staff to attend. Posts notices of training(s) in advance.
Maintains all training records, reports, instructional materials, and speaker qualifications related to each educational program.
Provides opportunities for staff to obtain continuing education credits for maintaining certifications/licensure. Maintains all documentation related to continuing education.
Maintains attendance records and individual training records in accordance with facility policy.
Treats all residents with dignity and respect. Promotes and protects all residents’ rights.
Establishes a culture of care and compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines.
Always follows appropriate safety and hygiene measures to protect residents and themselves.
Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer.
Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or Executive Director. Protects residents from abuse and cooperates with all investigations.
Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.