Quality Assurance Technicians (DOT Certificates Preferred)

Accel Entertainment•Collinsville, IL

33d•$21 - $28•Onsite

About The Position

Accel Entertainment, Inc. is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States. This role involves performing warehouse-based inspection, movement, cleaning, repair, preparation, installation, and decommissioning of gaming, amusement, ATM equipment, and other company assets. The position is structured as a three-level progression based on technical proficiency, experience, independence, quality, and contribution to team capability.

Requirements

At least 21 years of age
With training, ability to use hand tools, power tools, test equipment, forklifts, dollies, pallet jacks, and hand trucks
High school diploma or equivalent required
Basic mechanical aptitude and ability to learn electronic theory, equipment handling, and established repair procedures.
No prior gaming equipment experience required
Two or more years of relevant experience repairing, maintaining, installing, or troubleshooting electronic, gaming, ATM, amusement, or similar equipment; or an equivalent combination of education and experience.
Demonstrated working knowledge of basic electronic theory and mechanics and proficiency with diagnostic tools and instruments.
Ability to independently complete routine diagnostics and repairs, manage competing priorities, and communicate technical issues clearly.
Able to obtain and maintain an Illinois Gaming Board Terminal Handler's License.
Non CDL Class C Driver’s License
Four or more years of progressive technical experience in gaming, ATM, amusement, electronics, or comparable equipment maintenance and repair
Demonstrated expertise diagnosing and resolving complex equipment issues, applying sound judgment, and maintaining high quality and turnaround standards.
Experience coaching others, reviewing work quality, coordinating equipment or parts priorities, and contributing to process improvements or special projects.

Nice To Haves

DOT Certificates Preferred
Technical coursework, vocational training, or related warehouse/equipment experience preferred.
Forklift certified preferred
0-1 year of relevant technical, warehouse, mechanical, or equipment-maintenance experience preferred.
Advanced technical training preferred.

Responsibilities

Performs a broad range of warehouse and equipment-support functions including receiving, cleaning, staging, moving, loading, unloading, installing, and preparing video gaming terminals, ticket redemption machines, ATMs, amusement equipment, parts, and other company assets.
Performs basic equipment inspections, cleaning, parts removal, installation, and equipment disassembly/reassembly using established procedures and work instructions.
Removes, replaces, and installs common equipment components and peripherals, including locks and related components, in accordance with approved controls and procedures.
Safely operates and uses material-handling and labor-saving equipment, including forklifts, pallet jacks, dollies, hand trucks, and similar equipment.
Uses hand tools, power tools, and other equipment necessary to perform assigned warehouse and equipment-related duties.
Is cross-trained and assigned to different warehouse and equipment-support functions based on operational needs.
Assists with equipment installations, removals, exchanges, and other field-related activities as needed.
Completes assigned work accurately, maintains warehouse and work-area organization, and reports damaged equipment, safety concerns, inventory needs, and other identified issues.
Follows all department, company, safety, and gaming-regulatory procedures and provides professional internal and external customer service.
Performs all Warehouse Technician I duties with greater independence and demonstrates increased technical proficiency with gaming, amusement, ATM, and associated equipment.
Inspects, tests, cleans, diagnoses, repairs, prepares, and decommissions equipment using established procedures and appropriate diagnostic tools.
Identifies and resolves common electronic, mechanical, peripheral, and configuration issues; completes routine repairs and appropriately escalates problems requiring advanced technical support.
Has working knowledge of VGT and amusement equipment and performs troubleshooting to determine appropriate repair, component replacement, or escalation.
Assists with equipment readiness and quality checks prior to deployment.
Safely operates and uses appropriate material-handling and labor-saving equipment when moving, preparing, repairing, or staging equipment.
Leads field installations, removals, and exchanges, including equipment movement, setup, component installation, and technical support.
Coordinates parts and inventory needs and assists with maintaining efficient equipment flow through the warehouse.
Troubleshoots and resolves routine equipment and installation issues encountered at customer locations and appropriately escalates issues requiring additional technical or operational support.
Documents completed work and identified equipment issues accurately and communicates technical information clearly.
Assists with training and development of Warehouse Technician I employees and models safe work practices and procedural compliance.
Performs all Warehouse Technician I and II duties with a high degree of independence and demonstrates the technical and operational proficiency necessary to support both warehouse and field activities.
Safely operates assigned company vehicles and maintains all driver's license, DOT, medical, or other qualifications required for those vehicles.
Leads complex deliveries, installs, removes, exchanges, and transports video gaming terminals and other assigned equipment at customer locations without direct supervision.
Safely loads, secures, transports, unloads, moves, and positions equipment using appropriate material-handling and labor-saving equipment, including dollies, hand trucks, pallet jacks, and other approved devices.
Independently performs equipment setup, installation, connection, testing, and verification necessary to complete assigned installations and removals.
Completes all required installation, removal, device-entry, equipment, and regulatory documentation accurately and timely.
Communicates professionally with customers and other stakeholders while representing the company at customer locations.
Performs and supports quality checks to ensure equipment is complete, operational, and ready for deployment.
Supports special projects, process improvements, equipment initiatives, and other warehouse or field activities based on operational needs.