Quality Assurance Technician

MasterBrand, Inc.•Carlisle, PA

21d

About The Position

The Quality Associate works within the Carlisle Quality System, using analysis and statistical techniques to support continual improvement of manufacturing processes. The role assists with problem solving, controlling process variables, and providing candid and accurate feedback critical to quality. It reports to the area Supervisor. The position supports quality-system compliance and continuous improvement, helps resolve product and customer quality issues, tracks operational metrics, reviews and updates specifications and Standard Operating Sheets, and provides quality-related training and coaching. The role may also lead or participate in Kaizen improvement events and perform other duties assigned by management.

Requirements

Ability to apply and interpret statistical data.
Computer skills in Word, Excel, and PowerPoint.
Team-oriented, with strong written and verbal communication skills.
Ability to initiate, lead, and participate in problem-solving activities.
Ability to give candid feedback and report findings of non-compliance with the Carlisle Quality System.
Ability to maintain the professional competence, knowledge, and skills needed to perform assigned responsibilities.
Ability to deliver a formal project status presentation to MBC Leadership.
High school graduate or equivalent.

Nice To Haves

Two years of experience in a manufacturing environment.

Responsibilities

Participate in Layered Process Audits and work toward resolving open items.
Work with Group Leaders, Team Leaders, and Engineering to identify and resolve product quality problems.
Work with internal and external customers to resolve quality problems.
Participate in Customer Complaint Analysis.
Lead and track daily and weekly operational metrics, including PPM, QA boards, NorthStar, OOCA, OBKA, and color checks.
Periodically review specifications and Standard Operating Sheets (SOS) for accuracy and revisions.
Support Carlisle Operations employees and leadership in interpreting specifications and collaboratively solving problems.
Perform tasks that support Quality System compliance and continuous improvement.
Provide accurate information and feedback to the Leadership Team.
Train and coach production associates and management on quality-related issues.
Lead and/or participate in Kaizen improvement events.
Generate, modify, and complete Standard Operating Sheets (SOS).
Perform other duties assigned at management's discretion.