Quality Assurance Technician

FeedMore Western New York, Inc•Town of Hamburg, NY

18d•$23 - $25

About The Position

The Quality Assurance Technician supports and monitors food safety, quality assurance, regulatory compliance, and sanitation standards throughout commissary operations. The role conducts inspections, verifies quality and food safety requirements, maintains critical records, and works with culinary, warehouse, transportation, and sanitation teams to help ensure products, processes, and facilities meet organizational and regulatory standards. The technician also serves as a resource for food safety and quality initiatives and supports a safe, compliant, and efficient production environment. The position monitors production, packaging, storage, warehouse, and distribution activities; verifies food temperatures, product dating, labeling, allergen controls, traceability, inventory rotation, and storage conditions; and performs sanitation and readiness inspections. It maintains quality and food safety records, supports audits and recall preparedness, reports concerns and follows up on corrective actions, and provides day-to-day guidance and training support to employees, volunteers, and temporary staff. The role also supports sanitation activities, workplace safety, and broader organizational mission work as needed. This may include truck spotting, food distribution activities, community garden or farm market support, and meal preparation and service.

Requirements

Knowledge of sanitation chemical use, environmental contamination, and procedures for cleaning and reassembling equipment.
Ability to perform arithmetic using whole numbers, fractions, and decimals, and calculate dilution rates for specific final PPM concentrations.
Ability to control high-pressure hoses, lift heavy chemical containers, and empty production-area trash receptacles.
Ability to tolerate sudden and extreme temperature changes and stand for at least 8 hours per day.
Ability to work in hot or cold conditions for long periods.
Ability to work with all food types, including gluten, dairy, and raw proteins, including pork.
Ability to climb a ladder to a height of 5 feet to retrieve stored items and carry them to the floor.
Ability to push, pull, and guide carts weighing approximately 70–325 pounds on tile surfaces.
Ability to bend or stoop frequently and reach short distances into carts to retrieve trays.
Ability to twist and rotate 180 degrees during the workday.
Ability to follow DOH food service standards.

Responsibilities

Conduct routine quality assurance inspections of production, packaging, storage, warehouse, and distribution areas.
Monitor environmental monitoring and bacterial management programs, including collecting samples, reviewing results, maintaining records, and notifying management of out-of-specification findings.
Monitor food production, packaging, and distribution for compliance with food safety requirements, quality standards, sanitation procedures, HACCP plans, regulatory requirements, and standard operating procedures.
Verify, document, and maintain food temperature records for receiving, production, cooling, holding, storage, refrigeration, freezing, and transportation.
Verify and document product dating, labeling, allergen controls, inventory rotation, traceability, product disposition, and storage conditions.
Perform pre-operational and operational inspections of equipment, production lines, food-contact surfaces, warehouses, storage areas, delivery vehicles, and facility conditions.
Assist with implementing, monitoring, and verifying food safety, sanitation, environmental monitoring, HACCP, quality assurance, and regulatory compliance programs.
Review, complete, and maintain quality assurance records, temperature logs, sanitation verification records, environmental monitoring documentation, inspection reports, corrective action documentation, audit records, and other required records.
Identify, investigate, document, and report food safety, quality, sanitation, maintenance, or operational concerns, and help monitor corrective actions.
Participate in internal audits, mock recalls, third-party inspections, customer audits, and regulatory reviews, including inspections, documentation gathering, facility readiness, and corrective action follow-up.
Support product traceability and recall preparedness by maintaining accurate records and assisting with tracking activities.
Review sanitation activities and verify cleaning effectiveness for equipment, food-contact surfaces, storage areas, warehouses, delivery vehicles, and facility environments.
Assign and monitor routine sanitation-related tasks as directed, including cleaning schedules, deep cleaning, drain maintenance, and footbath programs.
Monitor chemical usage, sanitation practices, pest control observations, and environmental conditions for potential risks.
Maintain inspection-ready production areas, warehouses, storage locations, and equipment in accordance with organizational, customer, and regulatory expectations.
Report equipment deficiencies, maintenance concerns, sanitary deficiencies, pest activity, environmental concerns, and food safety hazards to management and appropriate departments.
Collaborate with culinary, sanitation, warehouse, procurement, transportation, and facilities teams to identify, communicate, and resolve food safety, quality, sanitation, and compliance issues.
Provide day-to-day guidance and training support to employees, volunteers, and temporary staff on food safety, sanitation, quality standards, personal hygiene, allergen awareness, and regulatory compliance.
Assist with collecting, tracking, and reporting food safety, quality assurance, sanitation, and compliance data, metrics, and inspection findings.
Support a safe work environment by identifying workplace hazards, observing safe work practices, communicating concerns, participating in safety meetings, and completing incident or accident documentation as assigned.
Assist with mission work as needed, including truck spotting; Farm Market, Community Garden, Freight Farms, and on- or off-site food distributions; and preparation and service of home-delivered meals.
Perform other duties as assigned or needed.