Quality Assurance Technician

Leggett & Platt•Verona, MS

About The Position

The Quality Assurance Technician is primarily responsible for implementing and maintaining the Quality Management System (QMS) and ensuring customer expectations are met efficiently. The role supports quality and safety requirements, continuous improvement, customer communication, product compliance, and manufacturing processes. It is classified as non-exempt and hourly.

Requirements

Must be at least 18 years of age.
High school diploma or GED equivalent, or an equivalent combination of education and experience.
Good attention to detail.
Ability to work accurately from verbal and written instructions.
Consistently attend work and arrive on time.
Demonstrate accuracy and thoroughness and maintain a clean, organized work environment.
Meet productivity standards, complete work in a timely manner, and strive to increase productivity.
Observe safety procedures and policies, report potentially unsafe conditions to a supervisor, and use equipment and materials properly.

Nice To Haves

At least 6 months of previous work experience in a manufacturing setting is preferred but not required.

Responsibilities

Establish, implement, maintain, and continually improve the QMS.
Maintain records for internal quality audits, the CAR/PAR program, and management review.
Log and track customer complaints and communicate their status and related corrective action requests.
Monitor and measure product compliance with customer requirements and perform daily duties in a timely manner.
Develop and facilitate approval of procedures, work instructions, and other management-system documentation.
Conduct or assist with training on customer- and QMS-related topics, communicate the quality policy, and provide training on the Kaizen process and ISO topics to hourly operators and project leaders.
Collect data and generate reports for information boards.
Coordinate document and data control and the calibration program.
Ensure quality checks are completed on time according to quality plans.
Participate in weekly staff meetings and maintain staff RAIL.
Communicate directly with major customers.
Develop, test, monitor, and modify processes for defined cycles; plan, calculate, prioritize, and coordinate quality testing activities; and document product planning and development cycles.
Ensure GMP compliance with customer and industry regulatory requirements.
Notify the supervisor of problems that could hinder machine performance, reduce output, or affect quality.
Control further processing, delivery, or installation of non-conforming product until deficiencies or unsatisfactory conditions are corrected.
Maintain the Kaizen improvement and cost-savings log, set weekly priorities, and ensure Kaizen events have project leaders who perform their duties.
Support Kaizen project leaders in organizing team members and establishing objectives and action lists; attend team meetings to help keep teams focused and on task.
Conform to quality and safety requirements and procedures, maintain good housekeeping in the production area, and use proper safety techniques.
Participate in continual improvement of manufacturing and business processes.
Record measurable cost reductions implemented and sustained each month, and report the number of sustained improvement events monthly, including financial savings where applicable.
Provide waste-reduction training and awareness.
Perform other duties as assigned.