Quality Assurance Technician

CENTRO, INC.•Claremont, NC

43d•$22 - $24

About The Position

Centro, Inc. is seeking an experienced, detail-oriented Quality Assurance Technician to help ensure products, manufacturing processes, and quality systems meet established requirements. The role works with Quality Assurance, Production, Engineering, and other teams to identify improvement opportunities, resolve quality concerns, maintain accurate quality records, and support customers. The position includes hands-on leadership and mentoring responsibilities. The technician serves as a resource for QA Technicians and Production team members, trains them on quality systems and tools, and may cover for the QA Team Leader when authorized. The role may also involve serving as a calibration coordinator or warranty administrator based on business needs, and traveling to customers or suppliers when required.

Requirements

High school diploma or GED.
Strong attention to detail and excellent organizational and analytical skills.
Ability and willingness to learn and apply quality assurance techniques.
Ability to understand and interpret technical drawings and blueprints.
Basic understanding of Geometric Dimensioning and Tolerancing (GD&T).
Strong interpersonal, written, and verbal communication skills.
Ability to work with computers and applicable quality assurance and Statistical Process Control (SPC) software.
Ability to use quality and inspection equipment such as calipers, height gauges, scales, ultrasound thickness gauges, drop testers, and other related equipment.
Ability to work independently with minimal supervision.
Must pass a pre-employment physical and drug screen.

Responsibilities

Support the Quality Assurance Team Leader in achieving departmental goals and quality objectives.
Train and mentor new and experienced QA Technicians on Centro’s Quality System and quality tools.
Provide quality-related training and support to Production team members as needed.
Perform Quality Technician responsibilities when necessary.
Initiate and support Quality Action Reports (QARs), corrective and preventive actions, customer complaint investigations, containment activities, and returned product analysis.
Maintain accurate quality records, including inspection and audit results, gage records, corrective and preventive actions, and project documentation.
Maintain electronic quality records and databases, including data entry, reporting, and analysis.
Calculate statistics and prepare quality reports.
Review products, processes, and systems and recommend improvements.
Support customer concerns and complaints when authorized.
Complete QMS, ISO 9001, Layered Process, and other required audits.
Work independently on ongoing and special quality projects.
Potentially serve as a calibration coordinator or warranty administrator based on business needs.
Travel to customers or suppliers when required.