Quality Assurance Supervisor

Ice River Sustainable Solutions•Feversham, ON

2d•Onsite

About The Position

At Ice River Sustainable Solutions, we are building more than products. We are building careers with purpose. As a proudly Canadian, family-owned leader in sustainable manufacturing, we transform 100% recycled plastic into innovative solutions used across North America. Sustainability is not just something we talk about; it is built into everything we do. We move fast. We solve problems. We take pride in doing meaningful work that makes a real impact. We invest in our people, promote from within, and create real opportunities for growth across our organization. If you are someone who rolls up your sleeves, thinks creatively, and is ready to grow with a company that is redefining sustainable manufacturing, this could be your next move. Position Summary The Quality Assurance Supervisor is responsible for ensuring all manufacturing products, in our Feversham facility, meet company, customer, safety, and regulatory standards within our fast-paced bottling and plastics manufacturing environment. This role oversees quality assurance systems across water treatment, bottling, and plastics manufacturing processes while supporting sanitation standards, food safety compliance, and continuous improvement initiatives. The Quality Assurance Supervisor will lead QA and sanitation personnel, support audit readiness, and work closely with operations and maintenance teams to maintain compliance with CBWA, CFIA, FDA, SQF, HACCP, and GMP standards. This position plays a key role in driving quality culture and ensuring the consistent production of safe, high-quality products.

Requirements

Post-secondary diploma or degree in Food Science, Chemistry, Engineering, Quality Assurance, or a related field
2–5 years of quality assurance experience within bottled water, beverage, plastics, food, or non-durable goods manufacturing
Previous leadership or supervisory experience within manufacturing is considered an asset
Strong working knowledge of SQF, HACCP, GMPs, CBWA, CFIA, and FDA requirements
Experience within a high-speed manufacturing environment preferred
Strong analytical and problem-solving skills
Excellent attention to detail and organizational skills
Strong leadership and team development capabilities
Effective communication and interpersonal skills across all organizational levels
Ability to work independently and make sound decisions in a fast-paced environment
Proficiency with Microsoft Office and quality management systems
Strong understanding of food safety and sanitation standards

Responsibilities

Develop, implement, and maintain QA systems and procedures for all aspects of operation
Monitor all production stages including water treatment, ozonation, PET resin handling, preform and bottle production, filling, capping, coding, and packaging
Ensure all equipment operates within validated tolerances for resin, preforms, caps, and bottled products
Identify, document, and analyze defects and implement corrective and preventative actions (CAPA)
Verify completion and accuracy of QA and production documentation to maintain quality systems
Support product holds, investigations, and release activities as required
Assist in maintaining HACCP and SQF programs across the Feversham facility
Ensure adherence to GMPs, food safety standards, and regulatory requirements including CBWA, CFIA, FDA, and SQF
Support traceability programs for raw materials, packaging, and finished goods
Recommend, develop, and update SOPs and work instructions as required
Ensure plant compliance with all company procedures and policies
Prepare for and participate in internal, external, and regulatory audits
Maintain audit readiness at all times
Investigate and support resolution of non-conformances, customer complaints, NCRs, and CARs
Drive continuous improvement initiatives focused on reducing defects, waste, rework, and downtime
Support root cause analysis and corrective action implementation
Oversee inspection and testing procedures to ensure effectiveness and reliability
Perform and interpret microbiological testing and related laboratory functions
Coordinate random sampling programs and ensure accurate documentation and follow-up
Review Certificates of Analysis (COAs) for incoming raw materials
Issue COAs for outgoing products including bottled water, resin, and packaging materials
Maintain inventory levels for QA supplies, testing materials, and laboratory equipment
Ensure QA and sanitation teams have the tools and consumables necessary to perform their duties effectively
Monitor and manage hold inventory and quarantine processes
Supervise QA and sanitation personnel to ensure compliance with company and regulatory requirements
Lead, coach, mentor, and develop team members
Train employees across various departments on quality standards, GMPs, sanitation, and food safety procedures
Foster strong working relationships between QA, sanitation, maintenance, and operations teams
Support performance management and employee development initiatives
Maintain and support electronic quality systems including Fiix, Presage, PM-NCR, and SAP
Track and report KPIs through daily, weekly, and monthly reporting processes
Communicate quality concerns effectively to plant leadership, including recommending production stoppages or product holds when necessary
Promote a proactive, team-based quality culture throughout the facility