Quality Assurance Supervisor
About The Position
At DoorDash, our Customer Experience and Integrity (CXI) team is obsessed with delivering exceptional service at scale. The Quality Assurance (QA) team sits at the heart of that mission—ensuring every interaction reflects accuracy, empathy, and efficiency. As a QA Supervisor, you’ll lead a high-performing team, partner cross-functionally, and champion process improvements that protect and elevate the customer experience. You’ll serve as the connector between our front-line teams, leadership, and the broader organization, driving insights that shape the future of our service. Reporting to the Manager, Quality Assurance, you’ll oversee day-to-day QA operations, provide mentorship to your team, and ensure adherence to quality standards. You’ll investigate complex cases, identify trends, and drive operational excellence, balancing short-term needs with long-term strategy.
Requirements
- 2+ years of leadership experience, including at least 1 year in quality assurance.
- Committed to developing people, coaching, mentoring, and fostering growth while embracing a learner’s mindset yourself.
- Data-driven and comfortable analyzing and interpreting data in Google Sheets/Excel to inform decisions.
- An operator, translating analysis to actions quickly, testing your hypotheses, and using ‘first principles’ to solve challenging business problems at their root level.
- Constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact.
Responsibilities
- Manage a team of up to 15 QA Auditors, fostering accountability, growth, and collaboration.
- Ensure every customer interaction meets our standards of accuracy, empathy, and efficiency.
- Surface policy, process, or product gaps from QA findings and work cross-functionally to address them.
- Allocate resources, manage workflow, and deliver on service-level agreements.
- Define and track KPIs to drive consistent performance and outcomes.
- Deliver rapid improvements while building for sustainable, long-term success.
- Master DoorDash systems and processes to enable your team and our customers to thrive.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
