Quality Assurance Supervisor

PACKRITE LLC•High Point, NC

2d•Hybrid

About The Position

The Quality Supervisor plans, coordinates, and directs quality assurance programs and processes to support the continuous production of products that meet established standards. This position serves as the point of contact for customer quality requirements, concerns, and issue resolution. The role also facilitates quality training and education for associates using company procedures and manufacturing best practices.

Requirements

2- or 4-year college degree, or equivalent experience in a comparable role
3 to 5 years of experience with relevant training and analytics.
Advanced training using relevant tools and techniques associated in all aspects of Quality.
Knowledge of all aspects of Quality functions within a manufacturing environment
Working knowledge of 5S and Lean tools and experience using process improvement techniques
Excellent communication, coaching and training skills
Experience with ISO 9001 and GFSI requirements
Strong computer skills
Ability to multi-task — possess analytical skills and critical thinking skills

Nice To Haves

Six Sigma Black Belt is a plus

Responsibilities

Provide the highest level of internal and external customer service while maintaining exemplary relationships with customers and suppliers.
Ensure compliance with Quality requirements and responsible for Quality documentation.
Supports the Director of Quality in managing customer Quality Audits and process-oriented Internal Audits
Responsible for leading all aspects of continual improvement, corrective actions, and driving appropriate behaviors/practices
Maintain/Achieve ISO 9001 :2015 QMS status and certification, recertification, etc.
Risk Based Plan Continuation
Provide collaborative communications and guidance with plant leaders and associates on quality issues.
Participate/Lead 5S, Six Sigma, and Lean manufacturing initiatives, as well as SQF initiatives and GMP practices.
Assist in data collection methodologies and quantification on financial impact of results.
Ensure timely and specific Corrective Action activities, generate targeted reports and follow up to team, track key performance metrics
Provide technical (quality tool) and statistical insight to teams, assist in presenting data
Transfer learning across teams and business.
Identify application opportunities for the technical/statistical tools of quality/process improvement and facilitate the implementation
Work with improvement teams to address customer concerns and remove barriers.