Quality Assurance Supervisor

DPDHL•Whiteland, IN

7d•$55,000 - $90,000•Onsite

About The Position

The Quality Assurance Supervisor role supports a specific quality assurance program and quality control activities to ensure site compliance with the DHL Quality Management System and customer and regulatory requirements. This position directly supervises hourly associates who support quality activities.

Requirements

Sufficient computer application experience
Strong written and verbal communication
Data analysis experience
Training and facilitation skills
Self management

Nice To Haves

Bachelors Degree
Some knowledge of QA
People management experience

Responsibilities

Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
Provide support on key regulatory, customer and 3rd party audits.
Track, monitor, and report quality assurance metrics for the site.
Monitor the training and development of site associates to ensure compliance to processes and regulations.
Be a customer point of contact for QA related issues/initiatives as assigned.
Partner with QA management to develop, distribute and maintain regular management reports.
Meet regulatory requirements relevant to their operations on a daily basis.
Ensure customer service and business standards requirements are met daily.
Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis.
Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc).
Other duties as assigned.