QUALITY ASSURANCE SUPERVISOR/EXPERT
About The Position
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. The Quality Assurance Supervisor / Expert is a seasoned leader in quality management responsible for developing, implementing, and continuously enhancing the organization’s quality systems. This role ensures that products and services meet or exceed internal quality standards, industry regulations, and customer expectations. Serving as both a strategic partner and an operations expert, the Quality Assurance Supervisor / Expert drives advanced process improvements, mentors teams, and implements robust risk management and corrective actions across the organization.
Requirements
- Expertise in using statistical analysis tools and quality management software to drive data-informed decisions.
- Exceptional ability to communicate complex quality issues to personnel at all levels.
- Proven leadership in guiding teams through change and continuous improvement processes.
- In-depth understanding of industry regulations and standards, with the ability to ensure the organization consistently meets or exceeds compliance requirements.
- A proactive and methodical approach to identifying quality risks, with a strong track record of implementing effective solutions.
- Excellent knowledge of quality assurance systems, audit methodologies, and modern quality control tools and technologies.
- Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.
- Minimum of 3 years of progressively responsible experience in quality assurance or quality control environments.
- Demonstrable experience in leading quality programs, managing high-level audits, and driving process improvement initiatives; prior experience in a supervisory or senior role.
- Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required.
- Experience in highly regulated industries or in organizations with complex manufacturing or service delivery processes may be required.
Nice To Haves
- Preferred experience in quality assurance and health care.
Responsibilities
- Design, implement, and maintain comprehensive quality assurance policies and procedures that align with industry-leading practices (e.g., International Organization for Standardization standards).
- Oversee and continuously refine the organization’s quality management system to ensure ongoing compliance and operational excellence.
- Lead complex quality audits, inspections, and process evaluations to identify gaps and opportunities for improvement.
- Utilize data analytics and advanced statistical tools to conduct root cause analysis and implement proactive corrective actions.
- Champion continuous improvement initiatives by developing key quality metrics, dashboards, and performance reports for executive leadership.
- Collaborate closely with cross-functional teams—including production, product development, and supply chain—to optimize quality control processes.
- Mentor and guide quality assurance personnel, fostering a culture of excellence and continuous learning.
- Provide subject matter expertise during training sessions and quality system reviews, ensuring that all team members are aligned with the organization’s quality objectives.
- Maintain up-to-date knowledge of regulatory requirements and quality standards relevant to the industry.
- Serve as the primary liaison between the organization and external agencies or vendors regarding compliance issues and quality-related audits.
- Develop and implement rigorous risk assessment protocols, ensuring early detection and resolution of quality issues.
- Oversee the development and execution of corrective and preventive action plans to minimize quality deviations and optimize performance.
Benefits
- pension
- maternity leave
- paid state holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
