Supervisor - Quality Assurance

RR Donnelley•Houston, TX

1d•Onsite

About The Position

RRD is seeking a strong, experienced Quality Supervisor to join our team in Houston! This is an onsite position with hours from Monday to Friday, 6:00 am to 3:00 pm, with occasional extended hours as needed. The role involves planning, leading, and coordinating all areas of Quality Services to exceed internal and external customer expectations in safety, quality, productivity, schedules, housekeeping, and employee relations.

Requirements

Must have the ability and willingness to work multiple shifts, including nights.
Quality oriented
Ability to build and lead a team
Exceptional communication skills
Strong customer service orientation
High School Diploma or GED, with 5 years or more experience working in a quality assurance or similar role within a production environment
Minimum 1 year of experience in a leadership role

Responsibilities

Work to eliminate all unsafe behaviors and conditions within the plant.
Fully support and practice Safety Training Observation Program techniques on a daily basis.
Assure the maintenance of excellent housekeeping practices and safety awareness on all shifts.
Maintain positive communication within the Quality department on all shifts.
Communicate effectively with all internal and external customers to ensure that all production requirements, schedules, quality, and final deliveries of our products are satisfactory.
Evaluate current technical and business data related to quality assurance.
Make recommendations directly with manufacturing staff on the testing or trial usage of any new or alternate products and methods affecting product quality. This includes discussing such new or alternate products/methods prior to production use.
Discuss job specifications with sales and Customer Service Representatives on all new and existing accounts experiencing problems.
Perform the proper evaluation, investigation, and response to customer complaints.
May make recommendations regarding hires, terminations, promotions, transfers, and training of Quality personnel.
Motivate staff in support of department objectives and timely and effective schedules to ensure production goals.
May be responsible for determining appropriate staffing for each shift along with other supervisors, departments, and co-workers.
Coordinate staffing efforts to effectively meet all quality and production requirements.
Foster the continual use and implementation of the philosophies and tools that are taught through our Total Quality Program.
Promote the concept of working together as a team and with other departments to build continual improvement within the company.
Perform other related duties as required.