Quality Assurance Specialist – Home Inspections
About The Position
We’re looking for a highly detail-oriented and quality-driven individual to join our team as a Quality Assurance Specialist. In this role, you'll be responsible for auditing completed home inspections to ensure accuracy, compliance, and consistency with industry standards and internal procedures. You’ll also contribute to our claims review process, comparing inspection findings with insurance claims to identify pre-existing damage and support legal documentation. This is an essential role in maintaining the high standards we’re known for—and we’re looking for someone who takes pride in getting things right, down to the smallest detail.
Requirements
- Experience in home inspections, quality assurance, or insurance claim review.
- Strong understanding of home inspection types and standards (wind mitigation, four-point, etc.).
- Analytical mindset with an eagle eye for details and inconsistencies.
- Comfortable giving and receiving feedback with professionalism and clarity.
- Ability to work independently but also collaborate effectively with management and team members.
- Excellent communication and writing skills.
- A proactive, solutions-oriented mindset.
Nice To Haves
- Familiarity with insurance claims, SOPs, and legal documentation is a plus.
Responsibilities
- Audit inspection reports to verify completeness, accuracy, and adherence to our Standard Operating Procedures (SOPs).
- Review various inspection types, including wind mitigations, four-point, roof certifications, opening protections, and full inside/outside inspections.
- Provide feedback to inspectors on errors, inconsistencies, or missed items, helping to improve overall quality and compliance.
- Support claims reviews by comparing inspection reports to insurance claim inspections, identifying pre-existing damages, and documenting findings clearly.
- Work with leadership to present audit findings, highlight performance trends, and identify areas for improvement.
- Recommend improvements to current QA processes and SOPs that help increase accuracy and efficiency.
- Communicate with clients and agents to explain inspection outcomes and resolve concerns with professionalism.
- Contribute to internal reporting, summarizing audit trends, inspector performance, and rejection reasons.
Benefits
- Make a meaningful impact by helping ensure high-quality work that protects homeowners and supports accurate insurance decisions.
- Be part of a supportive, quality-focused team where your attention to detail is truly valued.
- Contribute to the development of new systems and processes as our company grows and evolves.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
