Quality Assurance Specialist

UMOS, Inc. • Milwaukee, WI

1d • $19 - $24 • Hybrid

About The Position

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Requirements

• High School Diploma or equivalent supplemented by two years of post-secondary coursework in a relevant field. Note: Additional years of work experience in a relevant field can be substituted for one year of education.
• At least 1 year of experience in quality control, auditing, case management, or related field.
• Proficient level of experience using computer programs such as Microsoft Copilot 365 applications.
• Strong written and oral communication skills with demonstrated ability to interact diplomatically with individuals from diverse socio-economic backgrounds and colleagues from all levels of the organization.
• Experience analyzing systems, identifying systematic weaknesses, recommending quality improvement strategies, and recommending concrete solutions to enhance service delivery and agency performance.
• Demonstrated strong organizational and time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and successfully execute multiple projects at one time.
• Ability and willingness to travel and work irregular hours (non-standard and evening).

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Perform timely quality assurance reviews of NFJP/CSBG participant cases through the implementation of quality assurance practices designed to monitor program compliance, performance outcomes, integrity, and accurate payment issuance.
• Maintain professional and technical knowledge of NFJP/CSBG program regulations, policies and procedures, and related database systems.
• Coordinate with NFJP/CSBG staff on case corrections related to client eligibility, policy compliance, and funding requests.
• Review vendor payment requests for completion and accuracy, including verification of vendor agreements and/or contract execution, appropriate documentation and when necessary, resolve related inquiries and/or problems.
• Assist with data collection and reporting requirements in coordination with MIS including data and source documentation review/validation and error correction.
• Maintain an effective data collection and reporting system designed to track and communicate quality assurance issues and resolutions.
• Conduct case audits and make written recommendations based on the audit findings.
• Assist with developing and facilitating technical assistance and training staff.
• Assist with the development of written policy and procedures related to all aspects of NFJP/CSBG programs.
• Attend meetings, conferences, workshops/trainings, as assigned.
• Perform special projects and other duties as assigned.

Benefits

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.
• Up to $3,000 in incentive pay during your first year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED