Quality Assurance Specialist

RCB Bank•Claremore, OK

11d•Onsite

About The Position

This role is responsible for clerical duties and general operations functions within the Quality Assurance department to maintain quality control among various RCB Bank departments. The bank is committed to creating an outstanding customer experience and differentiating itself through exceptional service standards. Employees are expected to conduct themselves with the utmost professionalism and customer service, adhering to RCB Bank's service standards: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

High school diploma or GED
Strong MS Excel, Word, and Outlook skills
Demonstrated interpersonal skills
Sound communications skills
Ability to work with minimal direction while maintaining focus and productivity
Ability to perform job functions with indirect supervision
Ability to work effectively as a member of a team and independently
Capability of working harmoniously with diverse personalities of co-workers, staff and customers
Requires regular and reliable attendance
Ability to work varying hours

Nice To Haves

Previous banking experience
Previous customer service experience

Responsibilities

Review output from multiple systems to the documents submitted by branch personnel and various departments throughout the bank. This includes but is not limited to New Accounts, Image Processing, Account Services maintenance, Call Center and setup maintenance, ATM setup and maintenance, online banking setup and maintenance.
Give input for best practices as it relates to current data input procedures, or the documents used for data input.
Log and verify multiple policy violations with complete accuracy.