Quality Assurance Specialist
About The Position
We are seeking a detail-oriented and customer-focused Quality Assurance Specialist to join our team. This role plays a critical part in the post-sales process, ensuring all documentation is accurate, compliant, and clearly understood by new owners. The ideal candidate has strong administrative capabilities, excellent communication skills, and a passion for delivering exceptional customer experiences. As part of the Quality Assurance team, you will engage directly with customers to review contracts, provide guidance, and support a seamless transition into ownership. This position requires strong problem-solving skills and the ability to collaborate cross-functionally with Sales and Hospitality teams. When you join Hilton Grand Vacations, you become part of a global team dedicated to creating memorable vacation experiences for our owners and guests.
Requirements
- Strong customer service and interpersonal communication skills
- Administrative experience with high attention to detail
- Ability to manage multiple priorities and resolve complex customer issues
- Flexibility to work varied schedules, including evenings, weekends, and holidays
- Basic technical proficiency and comfort using systems and tools
Nice To Haves
- Timeshare or vacation ownership sales experience
- Quality Assurance or compliance experience in a sales environment
- Experience using CRM platforms (e.g., Salesforce or similar)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Responsibilities
- Serve as the primary point of contact for new owners during the post-sale and follow-up process
- Review and explain contracts, closing documents, and ownership details to ensure customer understanding and compliance
- Conduct proactive follow-up with new owners to reduce cancellations and contract rescissions
- Assist owners with reservations and provide guidance on ownership benefits and usage
- Collaborate with Sales and Hospitality teams to ensure a seamless customer experience
- Resolve complex customer service issues efficiently and professionally
- Provide technical support and guidance related to vacation ownership products and services
- Maintain accurate records and documentation within CRM systems
Benefits
- Competitive compensation with uncapped commission potential
- Comprehensive healthcare (medical, dental, vision)
- Paid Time Off (PTO)
- Retirement savings plan with automatic enrollment
- Career growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
