Quality Assurance Specialist

First Commerce Credit Union•Tallahassee, FL

15d•Onsite

About The Position

Love Finding the Details Others Miss? Join First Commerce Credit Union as a Quality Assurance Specialist! If you're someone who enjoys reviewing processes, ensuring accuracy, and helping maintain high standards, this role may be the perfect fit for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities. As a Quality Assurance Specialist, you'll play a key role in protecting the integrity of our lending and deposit operations. Through detailed reviews and audits of approved, denied, opened, and closed accounts and loans, you'll help ensure compliance with policies and procedures while identifying opportunities for improvement and mitigating risk.

Requirements

High school diploma, GED, or equivalent required
1–2 years of consumer lending or transaction experience required
Knowledge of consumer lending practices and loan and deposit policies and procedures
Strong analytical and investigative skills
Excellent written communication and reporting abilities
Strong attention to detail and commitment to accuracy
Ability to identify discrepancies and follow through on corrective actions
Proficiency with Microsoft Office applications
Ability to work independently and collaborate effectively with multiple departments

Nice To Haves

Associate's or Bachelor's degree in a related field preferred
Significant financial services, banking, credit union, consumer lending, or commercial lending experience may substitute for a degree
Previous experience auditing, reviewing, or evaluating work against established standards preferred

Responsibilities

Systematically review approved, denied, opened, and closed accounts and loans to ensure accuracy, completeness, and compliance with established policies and procedures.
Audit documentation, review loan records, and verify the appropriateness of rates, terms, pledges, payment structures, and posting accuracy.
Research discrepancies by collaborating with lenders and operational teams.
Perform spot re-verification of employment, income, down payments, member eligibility, and vehicle values.
Ensure ancillary products such as life insurance, disability insurance, GAP coverage, and warranties have been properly coded or added to loan balances when applicable.
Verify insurance coverage on financed vehicles.
Conduct follow-up reviews on identified discrepancies.
Prepare meaningful reports for leadership regarding findings and trends.
Promptly notify appropriate FCCU officials in situations involving potential fraud.
Maintain a high level of confidentiality, attention to detail, and professional judgment.