Quality Assurance Specialist

Power & Tel • Collierville, TN

26d

About The Position

The Quality Assurance Specialist facilitates cash flow by timely resolution of customer service issues. The role reviews cases to determine their priority and requirements, researches and resolves customer complaints or service problems, and documents departmental historical records. The job description focuses on key aspects of the role and is not an exhaustive list of duties; responsibilities may be varied or added at the manager’s discretion.

Requirements

• High school diploma or GED.
• Skills in analysis, attention to detail, communication, customer and employee relations, customer service, general computer use, organization, and problem-solving.

Nice To Haves

• One to two years of previous clerical or customer service experience; preferred but not required.

Responsibilities

• Prepare work by reviewing cases.
• Determine case priority, format, and other requirements by reviewing urgency status, the dollar value of outstanding issues, and the type of request.
• Research and resolve customer complaints or service problems by clarifying the complaint or vendor issue; collecting and analyzing information such as warehouse counts, proof of deliveries, item and shipment weights; determining the cause; selecting the best solution; expediting corrective action; and communicating with account managers or other personnel.
• Document departmental historical records by updating case information and attaching supporting documents to related picking tickets for re-filing.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED