Quality Assurance Specialist

Partnership for Children•Bloomfield, NJ

1d•$55,000 - $60,000

About The Position

Partnership for Children of Essex (PCE) is currently seeking a Quality Assurance Specialist. We are looking for exceptional individuals who are motivated and committed to providing outstanding service each and every day to children and families in Essex County.

Requirements

Advance the mission, values and philosophy of the Partnership for Children of Essex on behalf of staff, children, and families
Bachelor’s degree in Human Services or related field
Minimum of one year of related experience required
Computer literate a must with proficient skills in MS Office (Word, Excel, and PowerPoint) and an ability to learn new software that may be utilized in the agency’s quality assurance program
Excellent data collection and analysis skills a must
Strong communication skills which are clear and effective, both verbally and in writing
Strong orientation to deadline and detail
Capable of working independently and managing multiple projects
Decisive and exercises good judgement under pressure.
Ability to maintain confidentially and use discretion in all matters

Nice To Haves

Knowledge of QA concepts or methodologies using statistical methods preferred
Knowledge of Children’s System of Care (CSOC) preferred
Knowledge of Power BI & Docu বিদ্যমান preferred
Bilingual a plus

Responsibilities

Preparation of critical data that will track, monitor, and improve the quality and efficiency of agency service delivery
Monitor the fidelity of Wraparound being completed within the agency i.e. scoring of Team Observation Measure (TOM), completion of WFI assessment tool, and additional surveys
Assist in the implementation of a Quality Management Plan consistent with regulatory expectations, and local goals and objectives
Organization and analysis of qualitative/quantitative data to solve problems and predict trends
As appropriate to specified data; code and verify data in accordance with specified research protocol and coding procedures and enter data into a computer database and/or spreadsheet application for subsequent analysis
Prepare required reports and provide recommendations and creative strategies for improvements and service enhancements
Develop or assist in the development of interview schedules; contact potential subjects to introduce and explain study objectives and protocol and to arrange interviews
Identify gaps in performance and assist in the implementation of performance improvement projects
Prepare materials for submission to granting agencies & foundations
Review and prepare Unusual Incident Review (UIR) reports to be submitted to CSOC in a timely manner
Preparation of monthly Team data reporting
Collaborate with agency departments on a consistent basis
Perform other miscellaneous duties as assigned by supervisor