Quality Assurance Specialist - Urgent Need
Millenniumsoft•Tempe, AZ
•Hybrid
About The Position
The Quality Assurance Specialist ensures that all interactions, processes, and deliverables meet established quality standards. This position is designed to monitor, evaluate, and improve service delivery, ensuring compliance with regulatory requirements and enhancing customer, process, and stakeholder satisfaction.
Requirements
- Proficiency in Excel, Windows 10, and Microsoft 365 (Outlook)
- Proficiency in MS Office and quality monitoring tools.
- Knowledge of regulatory compliance standards and best practices.
- Attention to detail, communication, coaching, time management
- Analytical thinking, collaboration, adaptability, accountability
Nice To Haves
- Bachelor’s degree in Business, Quality Management, or related field preferred.
- 2+ years of experience in quality assurance or similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Preferred experience with SAP, JDE, i5; High Radius is a plus
Responsibilities
- Perform QA evaluations using MS Forms
- Track and report results, communicate outcomes, and provide feedback/coaching
- Maintain QA metrics, support documentation, and contribute to process improvements
- Quality Assurance, auditing, or call/chat monitoring
- Performance evaluation using scorecards
- Data tracking/reporting and feedback delivery
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
